Chanel Campaign Operations Specialist

New York • USA

Wednesday, January 28, 2026

Chanel, a paragon of luxury and elegance, is a privately held company renowned for its commitment to fostering an inclusive and dynamic work environment. As part of its global mission, Chanel is dedicated to nurturing personal growth and collective progress, valuing the unique perspectives and experiences that each individual brings. The brand is deeply rooted in creating conditions for employees to excel and feel fulfilled, offering a unique work environment that encourages understanding of the brand and business to unlock growth possibilities. Chanel is part of a broader community that includes initiatives in diversity and inclusion, sustainability, and cultural engagement, reflecting its commitment to social responsibility and innovation.

1. Support the planning and execution of email marketing campaigns from briefing to deployment.
2. Collaborate with third-party partners and internal teams to create high-quality emails and optimize template design.
3. Develop dynamic campaign experiences using HTML, CSS, AMP script, and SFMC scripting tools.
4. Align strategy, timing, and priorities across divisional email calendars with the Campaign Manager.
5. Serve as the liaison for email operations, ensuring timely delivery of assets, requirements, and approvals.
6. Conduct end-to-end Quality Assurance to validate rendering, device compatibility, and tracking parameters.
7. Troubleshoot rendering issues, dynamic content errors, and subscriber lookup discrepancies.
8. Execute A/B tests and recommend data-driven optimizations.
9. Manage and segment audiences using SFMC tools and build personalization using AMPscript.
10. Support monthly and quarterly reporting to highlight performance trends and insights.
11. Partner with cross-functional teams to drive operational excellence and ensure brand integrity in content and design.
12. Support vendor relationships and workflows, including QA alignment and performance reporting.

1. Minimum of 2 years' experience leading campaign operations, CRM, and digital email marketing.
2. Hands-on experience with Salesforce Marketing Cloud is required.
3. Advanced proficiency in Google Analytics and Excel, including VLOOKUP and pivot tables.
4. Proven experience with A/B testing and Quality Assurance.

1. Strong understanding of CRM, email marketing, and digital client engagement.
2. Ability to build journeys, triggered sends, and automations in SFMC.
3. Advanced proficiency in HTML, CSS, AMP script, and SFMC scripting tools.
4. Strong project management, documentation, and communication skills.
5. Detail-oriented mindset with strong problem-solving and technical troubleshooting abilities.

A minimum of 2 years of hands-on experience in Salesforce Marketing Cloud, email marketing, ecommerce, and CRM within the premium or luxury retail industry.

The anticipated base salary range for this position is $58,200- $90,000. Additional forms of variable pay may include bonus potential, benefits, and/or perks.

Chanel offers a comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off policies, 401K, robust healthcare offerings, and various insurance options. Additional perks include a Wellbeing fund, Employee Assistance Program, and commuter transit benefits.

Chanel is committed to creating an inclusive culture that values diversity and fosters respect, empathy, and dignity for all. The company encourages employees to engage with their communities through volunteer opportunities and supports sustainability efforts aligned with the Paris Agreement. Chanel also invests in cultural engagement and career development, offering programs to enhance leadership skills and career growth.