Chanel Campaign Operations Specialist
Join Chanel in New York City as a Campaign Operations Specialist. This full-time role involves managing digital marketing campaigns within the luxury fashion industry.
Overview
Chanel, a paragon of luxury and elegance, is a privately held company renowned for its commitment to fostering an inclusive and dynamic work environment. As part of its global mission, Chanel is dedicated to nurturing personal growth and collective progress, valuing the unique perspectives and experiences that each individual brings. The brand is deeply rooted in creating conditions for employees to excel and feel fulfilled, offering a unique work environment that encourages understanding of the brand and business to unlock growth possibilities. Chanel is part of a broader community that includes initiatives in diversity and inclusion, sustainability, and cultural engagement, reflecting its commitment to social responsibility and innovation.
Role & Responsibilities
- Support the planning and execution of email marketing campaigns from briefing to deployment.
- Collaborate with third-party partners and internal teams to create high-quality emails and optimize template design.
- Develop dynamic campaign experiences using HTML, CSS, AMP script, and SFMC scripting tools.
- Align strategy, timing, and priorities across divisional email calendars with the Campaign Manager.
- Serve as the liaison for email operations, ensuring timely delivery of assets, requirements, and approvals.
- Conduct end-to-end Quality Assurance to validate rendering, device compatibility, and tracking parameters.
- Troubleshoot rendering issues, dynamic content errors, and subscriber lookup discrepancies.
- Execute A/B tests and recommend data-driven optimizations.
- Manage and segment audiences using SFMC tools and build personalization using AMPscript.
- Support monthly and quarterly reporting to highlight performance trends and insights.
- Partner with cross-functional teams to drive operational excellence and ensure brand integrity in content and design.
- Support vendor relationships and workflows, including QA alignment and performance reporting.
Qualifications
- Minimum of 2 years' experience leading campaign operations, CRM, and digital email marketing.
- Hands-on experience with Salesforce Marketing Cloud is required.
- Advanced proficiency in Google Analytics and Excel, including VLOOKUP and pivot tables.
- Proven experience with A/B testing and Quality Assurance.
Skills
Experience
A minimum of 2 years of hands-on experience in Salesforce Marketing Cloud, email marketing, ecommerce, and CRM within the premium or luxury retail industry.
Workplace
The role is situated in New York, New York, USA. There are currently 498 open positions in New York on Cerulean, with 19 added recently. Within New York, Cerulean currently features 610 open roles, including 21 recent additions. Across USA, Cerulean lists 2.269 open roles — 73 of them newly added.
Compensation
The anticipated base salary range for this position is $58,200- $90,000. Additional forms of variable pay may include bonus potential, benefits, and/or perks.
Benefits
Chanel offers a comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off policies, 401K, robust healthcare offerings, and various insurance options. Additional perks include a Wellbeing fund, Employee Assistance Program, and commuter transit benefits.
Culture
Chanel is committed to creating an inclusive culture that values diversity and fosters respect, empathy, and dignity for all. The company encourages employees to engage with their communities through volunteer opportunities and supports sustainability efforts aligned with the Paris Agreement. Chanel also invests in cultural engagement and career development, offering programs to enhance leadership skills and career growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.