Chanel Campaign Operations Specialist

New York • USA

Monday, March 17, 2025

Chanel, a distinguished name in luxury fashion, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal growth and collective achievement. The brand is dedicated to creating an inclusive culture that values diversity and encourages employees to bring their unique perspectives and experiences to the table.

1. Assist in planning and executing end-to-end email marketing campaigns.
2. Collaborate with the Campaign Manager on cross-divisional email calendar planning and strategy.
3. Serve as the key liaison for email marketing campaigns, ensuring timely receipt of assets, submission of deliverables, and on-schedule campaign launches.
4. Create and manage the briefing process with Artistic Direction, internal teams, and vendors.
5. Manage email routing and approval of deliverables within respective teams to meet deployment deadlines.
6. Oversee builds and Quality Assurance (QA) in collaboration with vendors, Tech, and Digital & Customer Experience (CX) teams.
7. Ensure accurate rendering, functionality, landing experience, and tracking parameters.
8. Handle segmentation files and Email Service Provider (ESP) submissions.
9. Execute A/B testing plans and implement dynamic elements to enhance engagement.
10. Track project roadmaps, capture meeting minutes, document requirements, and proactively manage timelines.
11. Communicate shifts and risks to key stakeholders and support alternative solutions.
12. Support quarterly and monthly reporting to provide insights and recommendations.
13. Analyze past campaign success to optimize future strategies.
14. Manage ad-hoc requests for performance recaps in support of campaigns, collections, and shows.
15. Partner closely with Digital and CX, Marketing, Client Intelligence, and global counterparts to identify opportunities and synergies for improved client experience.
16. Support day-to-day vendor relationships, including project management, reporting and analytics, billing, and invoicing.

1. Minimum of 2 years' experience in campaign operations, CRM, and digital email marketing.
2. Hands-on experience with Salesforce Marketing Cloud is advantageous.
3. Proven experience with A/B testing and QA.

1. Advanced proficiency in Excel, including VLOOKUP, pivot tables, and data analysis.
2. Exceptional organizational and project management skills.
3. Strong critical thinking and problem-solving abilities.
4. Ability to build strong cross-functional relationships and partner with global divisions and stakeholders.
5. Ability to multi-task and manage multiple campaigns simultaneously.
6. Skilled at balancing competing priorities and meeting tight deadlines.

A minimum of two years of hands-on experience in email marketing, e-commerce, and CRM is required.

The anticipated base salary range for this position is $58,200 to $90,000. Additional forms of variable pay, including bonus potential, may be offered.

Chanel offers a comprehensive benefits package, including wellbeing resources, family and caregiving benefits, generous paid time off policies, 401K, robust healthcare offerings, life insurance, and more.

Chanel is committed to fostering a workplace culture that emphasizes diversity, inclusion, and sustainability. Employees are encouraged to engage with the community through volunteer opportunities and to contribute to the brand's sustainability efforts. The company supports cultural engagement through various initiatives and provides opportunities for career and leadership development.