Chanel Enterprise Solutions Manager

Candiac • Canada

Monday, January 6, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers a dynamic work environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of inclusivity and personal growth, ensuring that each employee contributes to the collective success of the organization.

1. Oversee the software development lifecycle within the enterprise solutions division, managing third-party application support services.
2. Manage periodic releases and continuous improvements of Chanel Canada's finance, logistics, and retail application landscape, including D365 and AX2012.
3. Gather, analyze, and document business requirements with support from subject matter experts.
4. Lead small to medium-sized technical projects, contributing to the success of larger projects throughout their lifecycle.
5. Manage Agile and Waterfall delivery teams and partners both onshore and offshore.
6. Collaborate with solution teams to develop and test software, including preparing test plans and scripts, and support various testing phases.
7. Work with global, regional, and local teams to ensure compliance with information security and business continuity requirements for each solution.
8. Support change management activities within the organization.

1. Exceptional knowledge of Microsoft Dynamics D365 and/or AX ERP and POS systems.
2. Experience in business analysis and/or functional consulting, with deep knowledge of supply chain, finance, retail, and business processes, preferably in luxury or retail sectors.
3. Strong understanding of system integrations, architecture, and EDI.
4. Familiarity with SDLC and version management processes.
5. Experience in large-scale projects with complex integrations and dependencies in a multinational setting, with expertise in Agile, Waterfall, and Hybrid methodologies.
6. Previous experience working with offshore teams and managed service providers.
7. Experience leading small to medium-sized projects is a significant advantage.
8. Knowledge of Azure DevOps or Jira, and PowerBI.
9. Familiarity with RPA tools and Power Platform is a plus.
10. Excellent collaboration and communication skills.
11. Strong documentation and writing skills.
12. Awareness of ITIL.
13. Certifications in business analysis (CBAP), project management (PMP, PRINCE2, CSM, SAFe), and product management (CSPO, SAFe POPM) are appreciated.
14. Bilingual in French and English, both spoken and written.

1. Project management
2. Business analysis
3. ERP and POS systems expertise
4. System integration
5. Agile and Waterfall methodologies
6. Communication and collaboration
7. Documentation and writing
8. ITIL awareness

Extensive experience in business analysis or functional consulting within ERP and POS systems, particularly in the luxury or retail sectors. Proven track record in managing large-scale projects with complex integrations.

Relevant certifications in business analysis, project management, or product management are appreciated.

Opportunity to be part of a transformative IT initiative within a prestigious luxury brand.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and contributes to collective progress. The brand values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams. Employees are encouraged to bring their perspectives, experiences, and potential to the organization.