Chanel Business Analyst Assistant - International After-Sales Projects

Paris • France

Thursday, March 6, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of its Horlogerie-Joaillerie division, Chanel prioritizes operational excellence to enhance its competitive edge and strengthen its brand image. The division's After-Sales Service is pivotal in maintaining customer relationships and upholding the brand's reputation for quality and service.

1. Collaborate with project managers on various after-sales service projects.
2. Define KPIs for Horlogerie and Joaillerie activities.
3. Develop and manage dashboards for central and local repair workshops.
4. Create ad hoc Power BI reports to support business activities and performance tracking.
5. Assist global repair workshops in achieving objectives related to time, cost, and quality.
6. Monitor subcontracting costs and time spent per intervention.
7. Contribute to international after-sales projects, including Standard Time of Operations and capacity optimization.
8. Participate in stock management projects for spare parts with the Supply Chain team.
9. Map the entire Horlogerie-Joaillerie/After-Sales ecosystem, including boutiques, services, and subcontracting.

1. Enrollment in a business or engineering school program (Master's level).
2. Curiosity and organization skills.
3. Interest in Horlogerie and Joaillerie industries.
4. Positive mindset with strong analytical skills.
5. Ability to work in an international environment.

1. Proficiency in Microsoft Office Suite.
2. Knowledge of Power BI.
3. Fluency in English, both written and spoken.
4. Strong synthesis and analytical abilities.
5. Autonomy and priority management skills.
6. Teamwork and cross-functional collaboration capabilities.
7. Excellent interpersonal skills.

No specific experience required, but familiarity with project management and data analysis is advantageous.

Currently pursuing a Master's degree in business or engineering.

Opportunity to work with a world-renowned luxury brand and gain international experience in the Horlogerie and Joaillerie sectors.

Chanel fosters a culture of innovation and excellence, encouraging employees to explore their creativity while maintaining the brand's legacy of luxury and sophistication. The company values adaptability, collaboration, and a positive work environment.