Chanel Boutique Supervisor

Hangzhou • China

Friday, December 19, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for career growth and development within a dynamic and sophisticated environment.

1. Ensure efficient daily operations of the boutique, supporting the management team and leading team members to provide an exceptional customer service experience.
2. Manage basic in-store operations, ensuring compliance and efficiency in daily activities.
3. Evaluate customer service levels of the boutique team, providing feedback and training as necessary.
4. Monitor customer satisfaction feedback to enhance service experiences.
5. Oversee sales, service, merchandise transfers, and inventory adjustments.
6. Lead the boutique team in achieving company-set objectives in alignment with purchasing plans.
7. Assign tasks and service areas to retail consultants, ensuring optimal team performance.
8. Supervise window displays and in-store merchandise presentation to reflect brand identity and seasonal concepts.
9. Understand customer needs accurately and lead the team in delivering high-level after-sales service.
10. Assist in market analysis and participate in the development and execution of boutique operational plans.
11. Communicate operational status and fashion trends to the management team.

1. In-depth understanding of customer needs and a strong commitment to team performance.
2. Ability to handle problems flexibly, with strong stress resistance and self-motivation.

1. Excellent communication and interpersonal skills.
2. Strong leadership and team management abilities.
3. High aesthetic sense and understanding of fashion trends.
4. Proficiency in operational planning and execution.

Experience in luxury retail, with a focus on watches and fine jewelry, is preferred.

Chanel provides a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.

Chanel fosters a culture of elegance, innovation, and excellence, where employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.