Chanel Boutique Operations Manager

Mexico City • Mexico

Monday, January 13, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for career growth and development within a dynamic and sophisticated environment.

1. Manage the back of house team to execute operational and administrative duties while maintaining Chanel's standards of customer service and teamwork.
2. Establish and maintain strong client relationships by responding promptly to internal and external queries.
3. Assist on the boutique sales floor, applying Chanel's customer service standards.
4. Collect and manage data for statistical and financial reports for boutiques and head office.
5. Conduct mid-month estimates with Boutique Managers and manage invoice coding and record-keeping.
6. Update store policies and procedures as per head office guidelines.
7. Become a super-user for all back-office systems and processes.
8. Perform bank deposits and cash register reconciliations, forwarding them to head office.
9. Ensure accurate use of the cash register and assist with boutique repairs and inventory management.
10. Manage cashiers, stockists, and alterations staff.
11. Support the Fashion Division by organizing staff uniforms and coordinating with corporate for supplies.
12. Communicate with contractors and vendors to provide services for the boutique.
13. Assist in the preparation and organization of cycle counts and annual inventories.
14. Ensure adherence to Health & Safety and Security procedures.
15. Maintain merchandising standards and ensure product quality control.
16. Participate in training and personal development activities.

1. Successful experience of at least 4-6 years in leadership retail operations and/or stock management.

1. Detail-oriented with excellent organizational skills.
2. Strong verbal and written communication skills.
3. Ability to work collaboratively across departments and teams.
4. Proficiency in managing and mentoring a team.
5. Fluency in English; French language skills are a plus.

A minimum of 4-6 years in leadership roles within retail operations or stock management.

Opportunities for professional development and leadership skill enhancement.

Chanel fosters a culture of excellence, creativity, and collaboration. Employees are encouraged to lead with autonomy while receiving support from leadership, promoting a high-performance environment.