Chanel Boutique Operations Manager

Chanel is a prestigious luxury fashion brand known for its timeless elegance and innovative designs. With a commitment to excellence, Chanel offers a unique shopping experience characterized by exceptional customer service and a dedication to maintaining the highest standards in fashion and luxury retail.

1. Manage the back of house team in executing operational and administrative duties.
2. Establish and maintain strong client relationships.
3. Provide the highest level of customer service to colleagues and clients.
4. Assist on the boutique sales floor as needed.
5. Collect information and data for statistical and financial reports.
6. Maintain statistical records for the boutiques.
7. Conduct mid-month estimates with Boutique Managers.
8. Code invoices and maintain records.
9. Update store policies and procedures manuals.
10. Become a super-user for all back-office systems and processes.
11. Process bank deposits and perform cash register reconciliations.
12. Order stationery and boutique supplies.
13. Handle telephone calls professionally.
14. Ensure secure and accurate use of the cash register.
15. Assist in boutique repairs and inventory management.
16. Communicate with contractors, vendors, and management for services.
17. Manage cashiers, stockists, and alterations.
18. Support the Fashion Division with uniform and supplies orders.
19. Coordinate with Head Office for communication tools and visual merchandising.
20. Develop and maintain expert product knowledge.
21. Communicate and coordinate effectively with colleagues and management.
22. Assist in cycle counts and annual boutique inventories.
23. Participate in regular events and promotions.
24. Adhere to Health & Safety and Security procedures.
25. Maintain merchandising standards and product quality.
26. Adhere to dress code and grooming guidelines.
27. Participate in training and personal development.

1. Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.

1. Detail-oriented and excellent organizational skills.
2. Excellent verbal and written communication skills.
3. Comfortable working with different departments and teams.
4. Strong skills in managing and mentoring a team.
5. Fluent English, French a plus.

4-6 years in leadership retail operations and/or stock experience.

Developing leadership skills and gaining accountability and recognition for success.

The role is based in CDMX, offering a dynamic and supportive work environment where autonomy is valued alongside team collaboration.