Chanel Boutique Operations Intern

Paris France

Tuesday, January 28, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of a prestigious conglomerate, Chanel offers an unparalleled environment for those seeking to immerse themselves in the world of high fashion and luxury goods. The brand is committed to excellence, sustainability, and fostering a dynamic workplace where creativity and ambition are nurtured.

1. Welcome clients at the collection point and provide exceptional customer service.
2. Manage operational aspects of order processing and fulfillment.
3. Engage in commercial outreach to enhance client acquisition and partnerships.
4. Facilitate client communication regarding reservations, quotations, delays, disputes, and deliveries.
5. Oversee hotline and after-sales service for clients.
6. Coordinate with boutiques and manage B2B communications as directed by the Atelier Supervisor.
7. Issue tracking codes and label items for the Atelier, ensuring traceability.
8. Manage the back-office operations of the website, liaising between online clients, delivery personnel, and the cleaning Atelier.
9. Ensure seamless transfer of items between the collection point and the Atelier.
10. Organize and manage delivery logistics within Paris.
11. Archive order tickets and prepare daily reports.
12. Open and close the cash register and boutique.
13. Train boutique teams on La Sirène services and actively promote offerings.
14. Contribute to the acquisition of new clients and commercial partners through local outreach and storytelling.

1. Bachelor's degree or equivalent (BAC+5) with a strong interest in luxury, communication, customer experience, and sustainability.

1. Proficiency in English and strong command of Excel and other IT tools.
2. Agility and flexibility in a start-up mode environment.
3. Strong operational skills with a keen sensitivity to environmental issues.
4. Reliability, rigor, and excellent interpersonal skills.
5. Curiosity and adaptability.

Experience in a luxury retail or customer service environment is preferred.

Bachelor's degree or equivalent (BAC+5).

Opportunity to work with a leading luxury brand, gaining invaluable experience in the fashion industry.

Chanel fosters a culture of innovation and excellence, where employees are encouraged to bring their ideas to life in a supportive and dynamic environment. The brand values sustainability and is committed to creating a positive impact on the world.