Chanel Boutique Operations Associate

Santa Clara • USA

Friday, March 14, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of a global leader in luxury goods, Chanel offers a unique work environment that fosters personal growth and collective progress. The company is deeply committed to diversity and inclusion, ensuring a workplace where every individual’s uniqueness enhances the team’s effectiveness.

1. Uphold operational standards and processes to deliver the ultimate Chanel client experience.
2. Serve as the expert on all Standard Operating Procedures, systems, and tools, acting as a resource for the entire boutique team.
3. Deliver exceptional customer service, including welcoming and hosting all clients.
4. Support daily operations, including opening and closing of registers, handling shipments, and managing stock.
5. Understand and execute inventory management processes.
6. Maintain an organized stock storage system and process received stock into the system.
7. Communicate inventory and supply needs to the Boutique Director or Assistant Boutique Manager.
8. Partner with the Assistant Boutique Manager to execute stock cycle counts and annual physical inventory.
9. Promote an omni-channel mindset to ensure a seamless client experience from in-store to online.
10. Co-own brand image, hygiene standards, and visual merchandising requirements.
11. Act as a brand ambassador by providing continuous sales and service support.
12. Build positive team relationships to inspire trust and teamwork.

1. 3+ years of related experience.
2. Ability to move heavy items, including overhead lifting, pulling, and pushing up to 25 lbs.
3. Flexible schedule with availability for late nights, weekends, and some holidays.
4. Experience in the fragrance and beauty industry preferred.

1. Ability to thrive in a team environment and work collaboratively.
2. Understanding of and passion for client experience.
3. Excellent communication skills.
4. Foreign language skills are preferred but not required.
5. Passion for the House of Chanel, its history, product offerings, and commitment to social and cultural initiatives.
6. Curiosity and desire to learn and grow professionally within Chanel.

3+ years of related experience, preferably in the fragrance and beauty industry.

The anticipated hourly range for this position is $24.30 to $30.45. Additional compensation may include bonus potential, benefits, and perks.

Comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, and various insurance options.

Chanel is committed to fostering a diverse and inclusive workplace where respect, empathy, and dignity are paramount. The company encourages employees to engage with their communities through volunteerism and supports sustainability efforts aligned with the Paris Agreement. Chanel also invests in arts and culture and offers career and leadership development opportunities.