Chanel Boutique Manager

Zurich • Switzerland

Thursday, February 6, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovation in fashion, beauty, and accessories. As part of the esteemed Chanel family, employees are immersed in a culture that values creativity, excellence, and a commitment to delivering unparalleled client experiences. Chanel's affiliation with the Travel Retail sector further enhances its global reach, offering unique opportunities to engage with a diverse clientele.

1. Lead and inspire a team of Beauty Consultants to deliver exceptional client engagement and sales techniques.
2. Cultivate a strong team spirit and foster a positive working environment.
3. Ensure the implementation and understanding of Chanel’s strategic vision.
4. Conduct team briefings and provide regular performance feedback.
5. Develop individual action plans to enhance team member success.
6. Coordinate team schedules with the Terminal Manager to ensure seamless operations.
7. Drive business development by understanding the Travel Retail environment at Zurich Airport.
8. Propose and implement actions to enhance business performance and adapt to passenger profiles.
9. Analyze KPIs to ensure progress and achieve targets.
10. Oversee the implementation of animations, client experiences, and visual merchandising.
11. Manage order processes and sales aids in alignment with brand strategy.
12. Maintain excellent stock levels through effective communication with local management.
13. Collaborate with logistics departments for inventory management and new product launches.
14. Act as a Chanel brand ambassador, creating personalized client experiences and fostering loyalty.
15. Build and maintain strong partnerships with business partners and Duty-Free Multi-Brand Stores.

1. Approximately 5 years of experience in retail, preferably in luxury brands.
2. Passion for high-end retail and a commitment to exceptional client service.

1. Expertise in luxury retail sales and client relationship management.
2. Strong leadership and team management capabilities.
3. In-depth knowledge of beauty trends and high-end product offerings.
4. Exceptional communication and interpersonal skills.
5. Proficiency in inventory management, visual merchandising, and stock control.
6. Ability to create a welcoming and elegant boutique environment.
7. High-level organizational skills and multitasking abilities.
8. Fluency in German and English; additional languages are advantageous.

Approximately 5 years of experience in retail, with a focus on luxury brands and client service excellence.

Permanent position with opportunities for professional growth within a prestigious luxury brand.

Chanel fosters a culture of creativity, excellence, and innovation, where employees are encouraged to express their individuality while upholding the brand's esteemed heritage. The workplace environment is collaborative and dynamic, with a focus on delivering exceptional client experiences and nurturing long-lasting relationships.