Chanel Boutique Manager - Watches & Fine Jewelry

Vancouver • Canada

Wednesday, November 26, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of Chanel's global network, the Oakridge Boutique in Vancouver offers an unparalleled opportunity to work within a brand that is synonymous with sophistication and excellence. Chanel is committed to fostering a diverse and inclusive work environment, where each employee is valued for their unique contributions.

1. Oversee daily operations of the Watches and Fine Jewelry boutique, ensuring alignment with Chanel's brand standards.
2. Drive exceptional client experiences while achieving sales targets.
3. Lead and inspire the team, fostering collaboration and adherence to Chanel's standards.
4. Ensure the boutique is fully staffed and team members adhere to grooming guidelines.
5. Cultivate a client-centric culture to nurture loyalty and recruit new clients.
6. Deliver high-level customer service and manage VIP client relationships.
7. Maintain and analyze the client database to enhance engagement.
8. Set and monitor team goals to achieve financial and strategic objectives.
9. Coach the team to develop sales strategies and maximize opportunities.
10. Leverage marketing and events to build the client base and drive boutique traffic.
11. Ensure compliance with company policies on security, payments, and returns.
12. Manage budgets, events, and operational improvements in collaboration with the Boutique Director and Head Office.
13. Oversee stock management and ensure accurate inventory control.
14. Implement Chanel visual merchandising guidelines and maintain brand-aligned displays.
15. Facilitate training programs to enhance product knowledge and selling skills.
16. Provide ongoing coaching and identify development opportunities for team members.

1. 3+ years in management, preferably in luxury retail.
2. 5+ years of experience in selling watches and fine jewelry.
3. Strong organizational and operational skills.
4. Exceptional communication and interpersonal skills.
5. Strategic thinking and adaptability in a fast-paced environment.

1. Leadership and team management.
2. Client relationship management.
3. Sales strategy development.
4. Operational excellence.
5. Strong communication and interpersonal skills.

A minimum of 3 years in a management role within the luxury retail sector, with at least 5 years of experience in selling watches and fine jewelry.

Competitive base salary of $120k-125K CAD annually.

Chanel offers a comprehensive benefits package including private medical and dental insurance, long-term disability coverage, life insurance, a company pension plan, a bonus program, generous vacation days, and a robust parental leave policy. Additional benefits include an Employee Assistance Program and professional growth opportunities.

Chanel is dedicated to creating an inclusive culture that fosters personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from all individuals, emphasizing the importance of varied perspectives and experiences.