Chanel Boutique Manager, Watches and Fine Jewelry

Hangzhou • China

Tuesday, October 14, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for career growth and development within a culture that values creativity and excellence.

1. Ensure efficient daily operations of the boutique, supporting the management team in leading the team to deliver an exceptional customer service experience.
2. Manage basic store operations, ensuring compliance and efficiency.
3. Evaluate and enhance customer service levels, providing feedback and training to the team.
4. Monitor customer satisfaction feedback to deliver unparalleled service experiences.
5. Oversee sales, service, merchandise transfers, and inventory adjustments.
6. Lead the team to achieve company-set goals in alignment with purchasing plans.
7. Assign tasks to team members and designate service areas for retail advisors.
8. Supervise window and in-store product displays to reflect brand identity and seasonal concepts.
9. Understand customer needs and lead the team to provide high-level after-sales service.
10. Assist in market analysis and participate in the development and execution of store operational plans.
11. Provide timely feedback to store management on operations and fashion trends.

1. Deep understanding of customer needs and a strong pursuit of team performance excellence.
2. Ability to handle issues flexibly, with strong stress resilience and self-motivation.
3. Proficient in conveying the brand image, values, and culture to customers and the team.
4. Facilitate effective communication between retail management and store advisors.
5. Passion for the luxury retail industry with a strong understanding of fashion and aesthetics.

1. Leadership and team management
2. Customer service excellence
3. Operational efficiency
4. Market analysis
5. Communication and interpersonal skills

Proven experience in luxury retail management, particularly in watches and fine jewelry.

Chanel offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of creativity and excellence.

Chanel's workplace culture is characterized by a commitment to creativity, innovation, and the highest standards of luxury. The brand values its employees' contributions and encourages a collaborative and inclusive environment.