Chanel Boutique Manager

Montreal • Canada

Monday, December 23, 2024

Chanel, a revered name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for career growth within the luxury sector. The brand is committed to fostering a culture of inclusivity and personal development, ensuring that each team member contributes to the collective success of the organization.

1. Serve as an ambassador of the Chanel brand, taking ownership of boutique operations and driving sales performance.
2. Develop and implement strategic initiatives to achieve sales targets and enhance client service.
3. Lead, inspire, and coach the boutique team to identify business opportunities and execute related actions.
4. Ensure the boutique is impeccably presented and adheres to Chanel's grooming and presentation standards.
5. Provide exceptional customer service, particularly to VIP clients, and oversee the maintenance of customer relationships.
6. Manage and analyze customer relationship management (CRM) data to enhance customer engagement.
7. Achieve financial and strategic objectives, setting and managing goals while supporting the team in sales efforts.
8. Recruit, train, and manage boutique staff, addressing performance issues and ensuring adherence to company guidelines.
9. Organize and participate in management meetings and boutique events, collaborating with marketing and PR departments.
10. Ensure compliance with health and safety procedures, security guidelines, and inventory control measures.

1. Extensive experience in business and people management within a luxury fashion house or high-profile retail brand.
2. Demonstrated ability to exceed customer service expectations.

1. Exceptional leadership and team management skills.
2. Strong strategic planning and implementation capabilities.
3. Excellent customer service and relationship management skills.
4. Proficiency in CRM systems and data analysis.
5. Effective communication and interpersonal skills.

Extensive experience in business and people management within a luxury fashion house or high-profile retail brand.

Chanel offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from being part of a prestigious brand with a commitment to inclusivity and personal advancement.

Chanel is dedicated to creating an inclusive workplace culture that nurtures personal growth and values the unique perspectives and experiences of each team member. The brand emphasizes collaboration, diversity, and the continuous development of its employees.