Chanel

Boutique Manager

Chanel is a renowned luxury fashion brand known for its timeless elegance and innovative designs. With a strong presence in the global fashion industry, Chanel is committed to delivering exceptional customer experiences and fostering an inclusive culture that values personal growth and diversity.

1. Serve as an ambassador of the brand, taking ownership of the business and driving sales through the team.
2. Create and implement strategies to achieve sales goals and ensure high levels of client service.
3. Provide market expertise and develop strategies to maximize product performance.
4. Lead and develop the store team through hands-on management and coaching.
5. Ensure the boutique is fully staffed and employees adhere to grooming guidelines.
6. Maintain cleanliness and organization of the boutique.
7. Provide exceptional customer service and maintain good customer relationships.
8. Manage customer database and CRM data.
9. Achieve financial and strategic objectives, setting and managing goals.
10. Recruit, train, and manage staff performance.
11. Participate in management meetings and budget planning.
12. Organize events and promotions with the Boutique Director.
13. Ensure compliance with security, payment, and inventory control procedures.
14. Oversee merchandising and product management.

1. Extensive business and people management skills within a luxury fashion or client-oriented retail brand.
2. Exceptional customer service skills.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Ability to create and implement sales strategies.
4. Proficient in CRM and data analysis.

Experience in a fashion house, high-profile luxury, or client-oriented retail brand is required.

Opportunities for personal and professional growth within a leading luxury brand.

Chanel fosters an inclusive culture that nurtures personal growth and values diversity. The Montreal boutique is located within Holt Renfrew, offering a dynamic and prestigious work environment.