Chanel

Boutique Manager

Chanel is a renowned luxury brand that specializes in perfumes, beauty products, and fashion. The company is committed to revealing the unique beauty of each individual through its products, a philosophy inspired by Mademoiselle Chanel's legacy of independence and empowerment.

1. Manage and lead a team to ensure understanding and implementation of the brand's strategy and boutique objectives.
2. Supervise, train, and coach the team to achieve high levels of product expertise and customer experience.
3. Conduct team briefings and participate in talent recruitment and personalized integration programs.
4. Define and track individual skill development priorities.
5. Drive sales and monitor performance to achieve objectives.
6. Implement business development plans aligned with brand vision and strategy.
7. Manage team schedules and zoning to ensure smooth boutique operations and quality customer experience.
8. Ensure adherence to procedures and optimize the use of available tools.
9. Manage stock effectively and apply control procedures to anticipate and minimize discrepancies.
10. Implement visual merchandising guidelines and maintain a clean, organized, and welcoming space.
11. Create personalized customer experiences and develop lasting relationships with clients.
12. Enhance relationships and collaboration with the Grand Magasin Management.
13. Represent the brand internally and externally at client events, internal projects, and external forums.

1. Sales professional with a passion for the perfume and beauty industry.
2. Excellent interpersonal skills, managerial competencies, and a team-oriented mindset.
3. Proactive with strong listening and adaptability skills in a constantly evolving environment.
4. Strong attraction to performance and challenges.
5. Intercultural openness.
6. Fluent in English.

1. Leadership
2. Team management
3. Customer service excellence
4. Sales and performance tracking
5. Training and coaching
6. Visual merchandising
7. Stock management
8. Interpersonal communication

Experience in sales and team management within the luxury beauty industry is required.

Chanel values diversity in all its forms and fosters a culture of inclusivity. The position is based in Lyon, offering a dynamic and evolving work environment.