Chanel Boutique Manager - Fragrance & Beauty

Montreal • Canada

Tuesday, January 20, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for career growth and personal development. The brand is committed to fostering an inclusive and dynamic workplace where creativity and excellence thrive.

1. Lead the Fragrance & Beauty team to achieve annual sales targets and deliver an exceptional customer experience.
2. Motivate and develop the team, overseeing all boutique operations and merchandise management.
3. Implement innovative strategies and partnerships to drive business growth.
4. Define and communicate daily, weekly, and monthly sales goals, analyzing performance and reporting results.
5. Develop and execute local business development initiatives to increase traffic and market share.
6. Leverage loyalty programs and in-store events to strengthen customer relationships and expand the database.
7. Recruit, train, schedule, and motivate staff to deliver excellence in service and meet boutique objectives.
8. Conduct regular coaching and performance evaluations, supporting professional development.
9. Ensure continuous learning on product knowledge and sales techniques, completing required training modules.
10. Maintain the highest level of customer service, managing consultations, inquiries, and after-sales service.
11. Oversee daily boutique operations to ensure efficiency and alignment with Chanel standards.
12. Monitor inventory levels to ensure accuracy and prevent stock issues.
13. Implement and reinforce company policies and procedures to ensure operational excellence and compliance.
14. Coordinate merchandising standards and promotional activities, collaborating with marketing teams.
15. Plan and execute in-store events and promotions, providing feedback to the marketing team.
16. Ensure all employees adhere to appearance and uniform guidelines, protecting Chanel's brand image.

1. Proven leadership experience in retail (beauty, fashion, or luxury).
2. Strategic and results-oriented mindset with strong commercial and analytical skills.
3. Excellent interpersonal and communication skills; bilingualism (French/English) required.
4. Passion for beauty, style, culture, and creating memorable customer experiences.
5. Integrity, professionalism, and high emotional intelligence.
6. Commitment to inclusivity and personal development.

1. Leadership and team management
2. Strategic planning and business development
3. Customer service excellence
4. Inventory and operations management
5. Merchandising and brand presentation
6. Bilingual communication (French/English)

Demonstrated leadership experience in retail, particularly within the beauty, fashion, or luxury sectors.

Chanel offers a comprehensive benefits package designed to support both professional and personal well-being, including private medical and dental insurance, long-term disability coverage, life insurance, a robust retirement plan, and a bonus program. Employees enjoy generous annual leave, sick days, volunteer days, and a day off for their birthday. Parental leave policies and an Employee Assistance Program provide additional support.

Chanel is dedicated to creating an inclusive culture that fosters personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams. Chanel is committed to fair and accessible employment practices, offering accommodations during the recruitment process upon request.