Chanel Boutique Host

Geneva • Switzerland

Wednesday, January 8, 2025

Chanel, a revered name in the luxury fashion industry, is synonymous with elegance, style, and innovation. As part of a globally recognized brand, Chanel offers a dynamic and enriching work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence. The company values diversity and is committed to fostering an inclusive workplace where every team member's unique qualities are celebrated.

1. Serve as the initial point of contact for clients, ensuring a warm and welcoming atmosphere in line with Chanel's Boutique Charter.
2. Manage client expectations and direct them to appropriate areas or personnel based on their visit's purpose.
3. Utilize in-depth knowledge of boutique specifics, including history and style, to address client inquiries.
4. Maintain communication with sales advisors and engage clients during wait times, ensuring a pleasant experience.
5. Coordinate daily visit schedules and personalize client appointments in collaboration with the team.
6. Identify VIP clients and proactively offer additional services such as valet or restaurant recommendations.
7. Act as an ambassador for the city, providing clients with information on local cultural and gastronomic activities.
8. Uphold Chanel's brand image by ensuring the boutique's presentation aligns with the company's standards of excellence.
9. Contribute to enhancing the client experience through various support tasks, including packaging and stock organization.
10. Support the cash desk team and master all internal processes.

1. Significant experience in customer-facing roles, preferably within hospitality sectors such as hotels, restaurants, or concierge services.

1. Reliability and agility in service delivery.
2. Strong problem-solving orientation and excellent interpersonal skills.
3. Ability to work collaboratively in a team and proactive listening skills.
4. Passion for fashion and culture with a talent for storytelling and conveying emotions.
5. Fluency in English and digital tools; proficiency in additional languages is advantageous.

Candidates should have substantial experience in customer service environments, ideally within the hospitality industry.

Chanel offers a comprehensive benefits package, including opportunities for professional growth and development within a prestigious global brand.

Chanel's workplace culture is one of sophistication and inclusivity, where diversity is embraced, and every team member's individuality is valued. The company encourages creativity and collaboration, fostering an environment where employees can thrive and contribute to Chanel's storied heritage.