Chanel Boutique Host

Genève

Wednesday, January 8, 2025

Chanel is a renowned luxury fashion brand known for its timeless elegance and commitment to excellence. The company values diversity and seeks to provide an exceptional customer experience in its boutiques worldwide.

1. Warmly welcome clients in the boutique in accordance with the Boutique Charter.
2. Manage client expectations and direct them to appropriate areas or personnel based on their visit purpose.
3. Utilize knowledge of boutique specifics, team, and internal procedures to address client inquiries.
4. Communicate with sales advisors and engage clients during wait times using available tools.
5. Manage daily visit schedules and personalize client appointments in collaboration with the team.
6. Identify and welcome VIP clients, proactively offering additional services.
7. Stay informed about local cultural and gastronomic activities to assist clients and support sales teams.
8. Ensure the boutique's presentation aligns with brand image and strive for excellence.
9. Contribute to improving the client experience through various support tasks.
10. Assist the cash desk team and master all internal processes.

1. Significant experience in customer-facing roles, ideally in hospitality sectors such as hotels, restaurants, or concierge services.

1. Reliability, agility, and a deep sense of service.
2. Solution-oriented with excellent interpersonal skills and memory.
3. Teamwork and proactive listening abilities.
4. Strong interest in fashion and culture, with storytelling skills.
5. Proficiency in English and digital tools; additional languages are a plus.

Significant experience in customer-facing roles, ideally in hospitality sectors.

Chanel values diversity and the unique contributions of each team member. The boutique is located in Geneva, offering a culturally rich environment.