Chanel Boutique Client Engagement Specialist

Bangkok • Thailand

Monday, June 30, 2025

Chanel, a paragon of luxury and sophistication, is part of a global conglomerate renowned for its commitment to heritage and innovation. As an employer, Chanel offers an environment that fosters creativity and excellence, providing opportunities for personal growth and professional development within the luxury fashion industry.

1. Promote a client-centric culture within the boutique, supporting management in championing client engagement to develop long-lasting client relationships.
2. Gather and share service achievements and success stories to motivate and inspire boutique teams.
3. Act as a champion for internal client portfolio tools and encourage their use among Fashion Advisors.
4. Participate in and support day-to-day boutique operations as directed by management.
5. Proactively seek out competitor information related to client relationship activities and report findings to management and marketing teams.
6. Implement client strategy at the boutique level, translating CRM strategies into operational actions.
7. Hold regular meetings with the marketing team to align boutique and office updates.
8. Select customers for client activities based on event objectives.
9. Manage client development by understanding client behaviors and addressing issues to improve performance.
10. Support the team in building long-term client relationships using diverse tools and touchpoints.
11. Oversee budget management for spontaneous gestures and gifting, prioritizing key clients.
12. Conduct monthly tracking of client strategy performance and propose solutions for improvement.
13. Follow up on key performance indicators to measure campaign effectiveness.

1. Minimum of 3 years' experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
2. Experience in CRM data management and data insights, with intermediate to advanced data analysis skills.
3. Prior experience in the luxury fashion industry is highly desirable.

1. Exceptional communication skills in both Thai and English.
2. Ability to interpret data and translate insights into actionable strategies.
3. Strong service-oriented mindset with a passion for building client relationships.
4. Enthusiasm for luxury fashion and a commitment to excellence and innovation.
5. Professional appearance and dynamic personality.
6. Flexibility to adapt to retail working hours, including weekends and public holidays.

A minimum of 3 years in CRM or CEM roles, with a focus on data management and insights within the luxury fashion industry.

Competitive compensation and benefits package.

Ongoing training and development, supportive team environment, and the opportunity to work with a world-renowned luxury brand.

Chanel fosters an inclusive culture that nurtures personal growth and values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams.