Chanel Boutique Client Engagement Specialist

Bangkok • Thailand

Monday, December 9, 2024

Chanel, a prestigious name in luxury fashion, is part of a global conglomerate renowned for its commitment to heritage and innovation. As an employer, Chanel offers a dynamic environment where creativity and excellence are at the forefront, providing employees with opportunities for growth and development within the luxury sector.

1. Promote a client-centric culture within the boutique.
2. Support boutique management in driving client engagement and developing long-term client relationships.
3. Gather and share service achievements and success stories to inspire boutique teams.
4. Champion the use of internal client portfolio tools and encourage their use among Fashion Advisors.
5. Participate in and support day-to-day boutique operations as directed by management.
6. Monitor and report on competitor activities related to client relationships and experiences.
7. Implement client strategy at the boutique level in collaboration with marketing.
8. Conduct regular meetings with the marketing team to align boutique and office updates.
9. Select customers for client activities and events based on objectives.
10. Manage and support the team in building long-term client relationships through various touchpoints.
11. Oversee the budget for spontaneous gestures and gifting management.
12. Review client progress with Fashion Advisors at regular intervals.
13. Conduct monthly tracking of client strategy performance and propose improvements.
14. Follow up on key performance indicators to measure campaign effectiveness.

1. At least 3 years of experience in Customer Relation Management (CRM) or Customer Experience Management (CEM).
2. Experience in luxury fashion is a strong advantage.

1. Proven track record of effective client engagement strategy implementation.
2. Excellent communication skills in both Thai and English.
3. Ability to adapt communication style to different audiences.
4. Deep interest in building client relationships with a service-oriented mindset.
5. Passion for luxury fashion and a drive for excellence.
6. Attention to detail and innovation.
7. Well-groomed with a pleasant and dynamic personality.
8. Ability to work retail hours, including weekends and public holidays.

Minimum of 3 years in CRM or CEM, preferably within the luxury fashion industry.

Competitive compensation and benefits package.

Ongoing training and development opportunities, supportive team environment, and competitive compensation package.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The company values diversity, complementarity, and the unique contributions of each team member, encouraging applications from individuals with diverse perspectives and experiences.