Chanel

Boutique Client Engagement Manager

Chanel is one of the world's most iconic luxury brands, renowned for its heritage and innovation. The company is focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress.

1. Promote a client-centric culture within the boutique.
2. Support Boutique Management in driving client engagement to develop long-lasting relationships with clients.
3. Gather and share service achievements and success stories to inspire and motivate boutique teams.
4. Act as a champion for internal client portfolio tools and encourage their use.
5. Participate in and support day-to-day operations as directed by Boutique Management.
6. Proactively seek out competitors’ information on client relationship activities and report to Boutique Management and Marketing team.
7. Implement client strategy at the boutique level.
8. Understand CRM strategy, client segmentation, and marketing objectives, translating them into boutique actions.
9. Hold regular meetings with the Marketing team to bridge office and boutique updates.
10. Select customers based on client activity and event objectives.
11. Manage and support team in building long-term relationships with clients.
12. Responsible for budget of spontaneous gestures and gifting management.
13. Conduct monthly tracking on client strategy performance and propose improvements.
14. Follow-up on key performance indicators to measure campaign effectiveness.

1. At least 3 years’ experience in Customer Relation Management (CRM) or Customer Experience Management (CEM).
2. Experience in luxury fashion is a strong advantage.

1. Proven track record of effective implementation of a client engagement strategy.
2. Excellent communication in both Thai and English.
3. Deep interest in building client relationships with a service-oriented mindset.
4. Passion for luxury fashion and strive for excellence.
5. Well-groomed with a pleasant and dynamic personality.
6. Ability to withstand retail working hours and work on weekends and public holidays.

At least 3 years in CRM or CEM, with experience in luxury fashion being advantageous.

Ongoing training and development to enhance skills and knowledge.Supportive team environment where contributions are valued.Competitive compensation and benefits package.

Chanel is focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. The company values diversity, complementarity, and effectiveness in its teams. The position is located in Bangkok.