Chanel Boutique Client Engagement Expert

Kuala Lumpur • Malaysia

Tuesday, June 24, 2025

Chanel, a paragon of luxury and innovation, offers a unique opportunity for professionals to join its esteemed ranks. As part of a globally recognized brand renowned for its heritage and forward-thinking approach, employees are immersed in an environment that values personal growth and collective progress. Chanel is committed to fostering an inclusive culture that celebrates diversity and encourages the unique contributions of each team member.

1. Promote a client-centric culture within the boutique to enhance long-term client loyalty.
2. Support boutique management in driving client engagement and sustaining client service values.
3. Act as a champion for internal client portfolio tools and encourage their use among Fashion Advisors.
4. Participate in day-to-day boutique operations as directed by management.
5. Monitor luxury fashion competition to gather insights on client relationship activities and report findings.
6. Implement client strategy at the boutique level in alignment with marketing objectives.
7. Facilitate regular meetings with the marketing team to ensure alignment and update on client strategies.
8. Manage client development by understanding client behaviors and addressing issues to improve performance.
9. Oversee budget for spontaneous gestures and gifting management, prioritizing key clients.
10. Conduct monthly tracking of client strategy performance and propose solutions for improvement.
11. Follow up on key performance indicators to measure campaign effectiveness.

1. Minimum of 3 years' experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
2. Experience in luxury fashion is highly advantageous.
3. Proven track record of implementing successful client engagement strategies.

1. Excellent communication skills in English with adaptability to different audiences.
2. Strong interest in building client relationships with a service-oriented mindset.
3. Passion for luxury fashion and a drive for excellence and innovation.
4. Attention to detail and well-groomed appearance.
5. Ability to work retail hours, including weekends and public holidays.

At least 3 years of experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM), preferably within the luxury fashion sector.

Competitive compensation and benefits package.

The role offers ongoing training and development opportunities, a supportive team environment, and the chance to work with one of the world's most iconic luxury brands.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and values the unique perspectives and experiences of its employees. The brand believes in the power of diversity to enhance team effectiveness and encourages applications from individuals who can contribute to this dynamic environment.