Chanel Beauty Advisor

Tarragona • Spain

Wednesday, February 26, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers a unique working environment that combines tradition with modernity, providing employees with opportunities to contribute to the legacy of a world-class brand.

1. Embody the values of Chanel as a brand ambassador and beauty advisor.
2. Maintain comprehensive knowledge of Chanel's products, heritage, iconic creations, and CSR commitments to share with clients and team members.
3. Adopt and promote Chanel's vision of beauty, emphasizing self-confidence.
4. Stay informed about beauty, style, and wellness trends to inspire clients.
5. Ensure the workspace is clean, organized, and professional at all times.
6. Create unique and exclusive experiences for each client interaction, fostering brand loyalty.
7. Build secure and lasting relationships with clients based on authenticity and emotional connection.
8. Provide exceptional service, advice, and follow-up invitations to make each purchase memorable.
9. Master all service protocols offered in the boutique and deliver them with excellence.
10. Utilize brand knowledge to craft unique stories for each client.
11. Contribute to a seamless multichannel customer experience.
12. Handle customer service inquiries and complaints effectively, adhering to guidelines.
13. Achieve boutique's quantitative and qualitative business objectives.
14. Leverage products, services, and sales techniques to recruit, retain, and increase customer return rates.
15. Proactively capture significant customer data and manage client portfolios to build personalized relationships.
16. Utilize Chanel's CRM tools and adhere to internal clienteling guidelines.

1. Experience in the beauty or luxury sector.
2. Intermediate proficiency in English.
3. Training in makeup and/or aesthetics is advantageous.
4. Additional language skills are valued.

1. Strong brand knowledge and storytelling ability.
2. Excellent customer service and relationship-building skills.
3. Proficiency in CRM tools and clienteling techniques.
4. Ability to handle complex and challenging situations effectively.

Prior experience in the beauty or luxury sector is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a prestigious global brand.

Chanel fosters a culture of elegance, innovation, and excellence, encouraging employees to embody the brand's values and contribute to its legacy. The work environment is dynamic, with a focus on personal and professional growth.