Chanel Beauty Advisor

Ho Chi Minh City • Vietnam

Thursday, January 9, 2025

Chanel, a revered name in the luxury fashion industry, is synonymous with timeless elegance and innovation. As part of a global conglomerate, Chanel offers unparalleled opportunities for personal and professional growth. The brand is committed to fostering a dynamic and inclusive workplace where creativity and excellence are at the forefront.

1. Serve as a brand ambassador, embodying Chanel's values and image.
2. Deliver exceptional and memorable customer experiences at all points of sale.
3. Maintain a thorough understanding of Chanel's products and industry trends to effectively communicate with clients and colleagues.
4. Uphold brand and personal presentation standards when interacting with customers.
5. Ensure a clean, organized, and professional work environment, adhering to display guidelines.
6. Provide personalized consultations to meet individual customer needs and exceed expectations.
7. Foster long-term customer relationships through tailored experiences and effective use of clienteling tools.
8. Support company events and actively participate in team sales activities.
9. Handle customer complaints and service requests efficiently, resolving complex situations as needed.
10. Contribute to achieving sales targets using all available resources, including products, services, and customer databases.
11. Continuously seek improvements to surpass sales goals.
12. Provide feedback on Chanel products and stay informed about competitor offerings and new releases.
13. Understand store operations and report issues to management promptly.
14. Adhere to all sales, return, and inventory policies and procedures.
15. Conduct inventory checks using tracking devices and follow scheduled audits.
16. Ensure accurate data entry and compliance with company data collection and protection policies.
17. Utilize IT systems for sales data analysis and reporting.
18. Exhibit teamwork and respect for cultural differences, sharing knowledge and skills with colleagues.

1. Experience in retail and sales is advantageous.
2. Pleasant appearance and professional demeanor.
3. Understanding of retail operations.
4. Ability to work in a fast-paced environment.
5. Basic knowledge of customer service principles.

1. Excellent communication and relationship-building skills.
2. Empathy and active listening abilities.
3. Problem-solving skills, especially in complex situations.
4. Effective personal and team work management.
5. Motivation and enthusiasm for the role.
6. Ability to inspire and engage with others.
7. Positive attitude and open-mindedness.
8. Team spirit and ability to foster team cohesion.

Previous experience in retail and sales is beneficial, with a focus on delivering high-quality customer service.

Chanel offers a competitive benefits package, including opportunities for career advancement, professional development, and a supportive work environment.

Chanel prides itself on a culture of innovation, inclusivity, and excellence. The company encourages a collaborative environment where employees are respected and differences are celebrated. Continuous learning and improvement are integral to the workplace ethos, fostering a spirit of teamwork and shared success.