Chanel Beauty Advisor

Barcelona • Spain

Wednesday, February 26, 2025

Chanel, a paragon of luxury and elegance, is a leading global fashion house renowned for its timeless designs and innovative beauty products. As part of a prestigious conglomerate, Chanel offers a dynamic work environment that fosters creativity and excellence, providing employees with the opportunity to contribute to the legacy of a brand synonymous with sophistication and style.

1. Represent the values and vision of Chanel as a Beauty Advisor, embodying the brand's ethos.
2. Maintain an in-depth knowledge of Chanel's products, heritage, and corporate social responsibility commitments, sharing insights with clients and team members.
3. Ensure the workspace is consistently clean, organized, and professional.
4. Create unique, memorable experiences for clients, fostering a secure and lasting relationship based on authenticity and emotional connection.
5. Offer exceptional service, advice, and follow-up invitations to enhance each client's purchase experience.
6. Master and execute all boutique service protocols with precision, adopting Chanel's beauty coaching posture.
7. Utilize brand knowledge and client insights to craft personalized stories and experiences.
8. Effectively manage customer service inquiries and complaints, adhering to guidelines and handling complex situations with poise.
9. Contribute to achieving boutique sales objectives and maintaining discretion regarding Chanel's business operations.
10. Leverage products, services, and sales techniques to recruit, retain, and increase customer return rates.
11. Proactively capture and manage client data to build personalized relationships, drive traffic, and develop business.
12. Utilize Chanel's CRM tools and adhere to internal clienteling guidelines.

1. Experience in the beauty or luxury retail sector.
2. Intermediate proficiency in English.

1. Strong interpersonal and communication skills.
2. Ability to create and maintain client relationships.
3. Proficiency in handling customer service inquiries and complaints.
4. Knowledge of beauty and wellness trends.
5. Capability to work in a fast-paced, dynamic environment.

Previous experience in the beauty or luxury retail sector is required.

Training in makeup and/or aesthetics is valued.

Opportunities for professional growth within a prestigious luxury brand, access to exclusive Chanel products, and a collaborative work environment.

Chanel fosters a culture of innovation and elegance, where employees are encouraged to express creativity and contribute to the brand's storied legacy. The work environment is collaborative and dynamic, with a focus on excellence and personal growth.