Chanel Beauty Advisor

Avilés • Spain

Monday, December 16, 2024

Chanel, a paragon of luxury and elegance, is renowned globally for its timeless creations and commitment to excellence. As part of the prestigious Chanel brand, employees are immersed in a culture that values creativity, innovation, and the highest standards of quality. Chanel offers a unique opportunity to work within an iconic brand that is part of the broader luxury conglomerate, providing a platform for career growth and development in the luxury fashion industry.

1. Serve as a brand ambassador, embodying the values and ethos of Chanel.
2. Maintain in-depth knowledge of Chanel's latest offerings, heritage, iconic creations, and CSR commitments to share with clients and team members.
3. Adopt and promote Chanel's vision of beauty, emphasizing self-confidence as the essence of beauty.
4. Stay informed on beauty, style, and wellness trends to inspire clients.
5. Adhere to uniform and grooming guidelines consistently.
6. Ensure the workspace is clean, organized, and professional at all times.
7. Create unique and personalized experiences for each client, fostering brand loyalty.
8. Build secure, authentic, and emotionally connected relationships with clients.
9. Offer memorable service and experiences, transforming each purchase into a significant moment with Chanel.
10. Master all service protocols and deliver them with precision and a coaching mindset.
11. Craft unique stories with and for each client, leveraging brand knowledge and client insights.
12. Contribute to a seamless multichannel client experience.
13. Handle customer service requests and complaints effectively, managing complex situations with poise.
14. Achieve boutique's quantitative and qualitative objectives, contributing to business growth.
15. Understand and maintain discretion regarding Chanel's business objectives.
16. Utilize products, services, and sales techniques to recruit, retain, and increase client return rates.
17. Proactively capture and manage meaningful client data to foster personalized relationships and drive business.
18. Utilize Chanel's CRM tools and adhere to internal clienteling guidelines.

1. Experience in the luxury sector.
2. Advanced English proficiency.
3. Preferred: Training in makeup and/or aesthetics.
4. Additional languages are advantageous.

1. Exceptional communication and interpersonal skills.
2. Strong customer service orientation.
3. Ability to build and maintain client relationships.
4. Proficiency in CRM tools.
5. Attention to detail and organizational skills.

Experience in the luxury sector is required, with a focus on customer service and client engagement.

Employees enjoy a supportive work environment with opportunities for professional growth and development within the luxury fashion industry.

Chanel fosters a culture of elegance, innovation, and excellence. Employees are encouraged to embody the brand's values, contributing to a dynamic and inspiring workplace where creativity and individuality are celebrated.