Chanel Assistant Project Manager, Client Service & After-Sales

Paris France

Wednesday, January 22, 2025

Chanel, a paragon of luxury and elegance, is renowned for its commitment to excellence and innovation in the fashion industry. As part of its prestigious parent company, Chanel continues to set the benchmark for luxury retail across Europe, with a highly selective network spanning over 14 countries. The brand's dedication to detail and perfection transforms each client interaction into a magical experience.

1. Analyze and interpret after-sales service performance indicators.
2. Produce regular performance reports and ensure their reliability.
3. Communicate performance reports to diverse audiences.
4. Propose action plans based on analyzed results.
5. Contribute to projects aimed at enhancing the after-sales client experience.
6. Participate in the overhaul of the after-sales tool for European boutiques.
7. Conduct testing of delivered updates, report anomalies, and track resolutions.
8. Assist in preparing the production rollout plan for European boutiques.
9. Support boutiques in adopting the new tool and gather post-launch feedback.
10. Participate in the animation of the after-sales ambassador community.

1. Upcoming graduate from a top-tier engineering or business school.
2. Strong analytical skills with proficiency in Excel.
3. Fluency in English, both written and spoken.

1. Attention to detail and operational efficiency.
2. Client and results-oriented mindset.
3. Ability to communicate effectively with diverse audiences.
4. Curiosity and dynamism in tackling retail, luxury, and fashion challenges.

No prior experience required, but a keen interest in retail, luxury, and fashion is essential.

Pursuing a degree from a prestigious engineering or business school.

Opportunity to work within a leading luxury fashion brand, gaining invaluable experience in client service and after-sales operations.

Chanel fosters a culture of innovation and excellence, where attention to detail and a passion for luxury fashion are paramount. The workplace is dynamic and collaborative, encouraging creativity and professional growth.