Chanel Client Experience and Digital Learning Assistant Intern

Paris • France

Friday, December 13, 2024

Chanel, a revered name in luxury fashion, was established by Gabrielle Chanel and has since become synonymous with timeless elegance and innovation. As part of its commitment to excellence, Chanel offers a wide array of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. The brand is renowned for its dedication to exceptional craftsmanship and has acquired numerous specialized suppliers and artisans, many of whom are based at the 19M, a hub for creative industries located between Paris and Aubervilliers. Chanel is part of a larger conglomerate that values creativity and human-centric approaches, fostering an environment where individuality is celebrated.

1. Develop training tools related to Client Experience for Chanel's international sales force.
2. Design blended learning modules incorporating both in-person and digital formats via a mobile learning app.
3. Coordinate the creation of digital modules, morning briefings, in-boutique presentations, videos, and podcasts with internal departments and external creative agencies.
4. Utilize feedback and performance indicators to propose enhancements to learning tools.
5. Contribute to elevating the skills of Fashion Advisors to ensure a unique client experience in boutiques.

1. Currently enrolled in a business school or university program.
2. Initial experience in training, marketing/merchandising, or sales within the luxury sector.

1. Curiosity about the luxury industry, digital challenges, and training methodologies.
2. Creativity and strong organizational skills with attention to detail.
3. Proficiency in Microsoft Office 365 (Excel, PowerPoint, etc.).
4. Fluent in English, both written and spoken.

A foundational experience in training, marketing/merchandising, or sales within the luxury industry is required.

Currently pursuing a degree in business or a related field.

Opportunities for growth and diverse career paths within a company that values individuality and diversity.

Chanel fosters a dynamic environment that cultivates excellence while promoting personal and professional growth. The company values diversity in all its forms and is committed to equitable treatment of all candidates. Chanel's culture is rooted in creativity and the human element, ensuring a workplace where each individual's uniqueness contributes to the richness of the team.