Chanel Assistant Client Experience and Digital Learning

Paris • France

Tuesday, March 4, 2025

Chanel, a beacon of luxury founded by Gabrielle Chanel, is renowned for its exquisite range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. As part of its commitment to ultimate luxury, Chanel has acquired numerous specialized suppliers and artisans, many of whom are housed at the 19M, a hub of craftsmanship situated between Paris and Aubervilliers. The brand is dedicated to exceptional craftsmanship and places creativity at the heart of its core values.

1. Develop training tools related to client experience for Chanel's international sales force.
2. Design blended learning modules combining in-person and digital formats via the mobile learning app.
3. Oversee the creation of digital modules, morning briefings, in-store presentations, videos, and podcasts in collaboration with internal and external stakeholders.
4. Utilize feedback and performance indicators to propose improvements to learning tools.
5. Enhance the skills of Fashion Advisors to deliver a unique boutique experience.

1. Currently enrolled in a business school or university program.
2. Previous experience in training, marketing/merchandising, or luxury sales.

1. Curiosity about the luxury sector and digital training challenges.
2. Creativity and organizational skills with attention to detail.
3. Proficiency in Microsoft Office 365 (Excel, PowerPoint).
4. Fluent in English, both written and spoken.
5. Dynamic, positive attitude.

Previous experience in training, marketing/merchandising, or luxury sales is required.

Currently enrolled in a business school or university program.

Opportunities for growth and diverse career paths within a company that values individuality. Chanel promotes diversity in all its forms and is committed to equitable treatment of all applicants.

Chanel fosters an independent creative environment that places people at its core, cultivating excellence while encouraging personal development. The company values the uniqueness of each individual, which enriches the team.