Chanel Apprentice — Continuous Improvement Assistant, After‑Sales Service (Watches & Jewelry)

Chanel is an iconic French luxury house renowned for its haute couture, ready‑to‑wear, accessories, fine jewelry and watchmaking. As an employer, the brand places high value on craftsmanship, discretion and creative excellence, offering structured professional development across its métiers and opportunities to work within international, multi‑disciplinary teams.

1. Map and analyse current after‑sales workflows and service processes for Horlogerie & Joaillerie across Europe; identify bottlenecks and failure modes.
2. Collect, validate and visualise operational KPIs and service metrics to support data‑driven improvement proposals.
3. Design, pilot and document process optimisations and standard operating procedures in collaboration with technical service teams, logistics, quality and customer relations.
4. Support project management activities: define action plans, coordinate stakeholders, track timelines and report progress to regional leadership.
5. Facilitate change management: prepare training materials, run workshops and ensure adoption of revised processes and digital tools.
6. Produce concise presentations and management reports to communicate findings, ROI estimates and next‑step recommendations.

1. Enrolled in an accredited apprenticeship/work‑study programme (Bac+2 to Master level) in industrial engineering, supply chain, mechanical engineering, quality management, business school or a watchmaking/jewellery curriculum.
2. Demonstrable analytical aptitude and experience with process mapping or continuous improvement methods (academic projects or internships).
3. Strong organisational skills, autonomy and the capacity to coordinate cross‑functional stakeholders in a multicultural environment.
4. Professional proficiency in French; good working knowledge of English is advantageous.
5. Eligible for alternance/apprenticeship contract in France (social‑security/visa requirements as applicable).

1. Process mapping (Value Stream Mapping, SIPOC)
2. Lean continuous improvement principles (Kaizen, 5S, PDCA)
3. Microsoft Excel (advanced data manipulation and pivot tables)
4. Microsoft PowerPoint (presentation preparation)
5. Process documentation and SOP drafting
6. Stakeholder coordination and project tracking
7. Basic data analysis and KPI reporting

No long professional track record is required; candidates should be currently enrolled in a relevant programme. Previous internships (3–12 months) in operations, after‑sales service, logistics, quality or within the watchmaking/jewellery sector are an advantage.

Currently enrolled in a technical or business programme (BTS, Bac+3, Master or engineering school) with a focus on industrial engineering, supply chain, quality, mechanical engineering or watchmaking/jewellery.

Chanel fosters a culture of meticulous craftmanship and creative rigour, where heritage and innovation coexist. The organisation values discipline, collaboration and professional development, offering apprentices exposure to cross‑disciplinary teams within the Horlogerie & Joaillerie métiers.