Chanel Aftersales Coordinator

Bal Harbour • USA

Wednesday, March 26, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a private company, Chanel fosters an environment that encourages personal growth and professional development. The brand is dedicated to promoting diversity and inclusion, ensuring that each team member can contribute to the collective success of the organization. Chanel is also a part of a larger conglomerate that upholds the values of sustainability, cultural engagement, and community empowerment.

1. Assist clients during repair drop-off and perform initial assessments on repair possibilities.
2. Manage client expectations by communicating repair details, conditions, spare part availability, and repair lead times.
3. Enter detailed information into the CASS system and generate claims.
4. Assist clients during pick-up by confirming completion of agreed repair requests and processing transactions.
5. Maintain responsibility for the Open Claims Report for both Fashion and Watches & Fine Jewelry (WFJ).
6. Collaborate with the inventory team on quality alerts for the boutique.
7. Conduct quality checks on all returned repairs from workshops.
8. Follow up with clients throughout the repair lifecycle, including status updates, quality assessments, and quotation approvals.
9. Maintain active communication with all workshops and respond to emails promptly.
10. Process all incoming and outgoing stock repairs in CASS and MMS.
11. Coordinate shipping and receiving with clients and workshops.
12. Collaborate with boutique team members on client escalations.
13. Process boutique stock repairs and damages.

1. Bachelor's degree preferred
2. 2 years of experience in fashion or luxury client services required
3. Foreign language skills preferred

1. Strong client service mindset
2. Excellent written and verbal communication skills
3. Ability to interact with clients in a calm and professional manner
4. Team collaboration skills
5. Problem-solving abilities
6. High attention to detail and organizational skills
7. Proficiency in MS Word, Excel, and PowerPoint

A minimum of 2 years in fashion or luxury client services is required.

Bachelor's degree preferred

The anticipated base salary range for this position is $24 through $27 per hour. Additional compensation may include bonus potential, benefits, and/or perks.

Chanel offers a comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, life insurance, and more.

Chanel is committed to creating a work environment that promotes diversity, inclusion, and personal growth. The company values the unique perspectives and experiences of its employees and encourages them to contribute to community and sustainability initiatives. Chanel supports cultural engagement and provides opportunities for career and leadership development.