Chanel After-Sales Functional Lead

Paris • France

Tuesday, June 17, 2025

CHANEL, an iconic name in luxury fashion, was founded by Gabrielle Chanel and has been a beacon of high-end creations, including Haute Couture, Prêt-à-Porter, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. As part of its commitment to ultimate luxury, CHANEL has acquired numerous specialized suppliers and artisans, many of whom are based at the 19M, a hub for craftsmanship between Paris and Aubervilliers. The brand is dedicated to offering exceptional craftsmanship and places creativity at the core of its values. As an employer, CHANEL values diversity and is committed to equitable treatment of all candidates.

1. Lead the functional vision for After-Sales solutions in collaboration with Technical Leads.
2. Contribute to the development of the roadmap and continuous improvement initiatives.
3. Gather and analyze new functional requirements from stakeholders.
4. Translate business needs into functional specifications or User Stories.
5. Conduct functional design workshops with consultants and business teams.
6. Manage and prioritize the functional backlog for After-Sales solutions.
7. Collaborate with the After-Sales IT Program Manager to ensure timely delivery of functional deliverables.
8. Implement best practices and methodologies for functional design in agile or hybrid modes.
9. Organize functional Design Authority meetings with business and technical leads.
10. Support development teams in understanding functional specifications and validating deliveries.
11. Assist the QA team in drafting test plans and conducting functional tests.
12. Prepare demonstrations of new functionalities for stakeholders.
13. Maintain detailed functional documentation in collaboration with business teams.
14. Supervise the user support team, ensuring user satisfaction and training on new functionalities.

1. Degree from a business or engineering school.
2. Minimum 5 years of experience as a Functional Lead or Product Owner in a consulting firm or large international company, preferably in retail or After-Sales.
3. Strong functional design skills and attention to detail.
4. Ability to handle complex and strategic topics with a logical mindset.
5. Proficiency in IT environments related to Supply Chain, Retail, and Client solutions.
6. Fluency in English.

1. Methodical and rigorous approach.
2. Excellent communication and collaboration skills.
3. Proficiency in agile methodologies and tools such as Excel, PowerPoint, Jira, and Confluence.
4. User and business-oriented mindset.
5. Strong interpersonal skills and ability to engage with various teams.

A minimum of 5 years of experience in a similar role, ideally within a consulting firm or a large international company in retail or After-Sales.

Degree from a business or engineering school.

CHANEL offers a dynamic environment that fosters excellence and personal growth, with opportunities for career advancement and diverse career paths. The company values individuality and diversity, ensuring equitable treatment for all candidates.

CHANEL is an independent creative house that places people at the center of its operations. It thrives in a dynamic environment that cultivates excellence while promoting the personal development of its employees. The company values the uniqueness of each individual, which enriches its teams.