Chanel After-Sales Coordinator

Sydney • Australia

Wednesday, May 28, 2025

Chanel, a distinguished leader in the luxury fashion industry, is renowned for its exquisite creations in Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by Gabrielle Chanel in 1910, the brand is synonymous with unparalleled craftsmanship and high-end elegance. As part of its global operations, Chanel employs over 32,000 individuals, fostering an environment that emphasizes personal growth, inclusivity, and collaboration. The brand is committed to nurturing talent and embracing diversity as a cornerstone of its success.

1. Coordinate all client repairs for Fashion, Timepieces, and Fine Jewelry, ensuring high-quality after-sales services.
2. Foster collaboration across business areas, including Chanel Boutiques and the Client Care Department.
3. Utilize attention to detail and product knowledge to assess Client After-Sales Service requests professionally.
4. Oversee and manage domestic and international shipment packing as needed.
5. Conduct assessments of stock products when required.
6. Monitor and coordinate all After-Sales cases, ensuring exceptional follow-up and communication.
7. Efficiently order spare parts, ensuring availability to support the After-Sales process.
8. Monitor inventory levels for spare parts using inventory management systems.
9. Act as a liaison between departments, sharing insights from data analysis.
10. Prepare and present reports on inventory, claim status, spare part usage, and performance.

1. Demonstrated After-Sales care and retail experience, including product quality experience.

1. Excellent interpersonal and communication skills.
2. Ability to build strong relationships internally and externally.
3. Positive attitude, empathy, and resilience.
4. Adaptability and creative problem-solving skills.
5. Ability to thrive in a fast-paced environment.
6. Intermediate proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

Previous experience in After-Sales care and retail, with a focus on product quality and repair services.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Chanel fosters a unique working environment where individuals are encouraged to understand the brand deeply, develop personal motivations, and grow within a collaborative and respectful atmosphere. The company values diversity and believes it is essential to the success of both the organization and its people.