Chanel After Sales Coordinator

New York • USA

Wednesday, June 25, 2025

Chanel, a distinguished name in luxury fashion, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal growth and professional development. The brand is dedicated to creating an inclusive culture that values diversity and encourages employees to contribute to the collective success of the organization.

1. Assist clients with repair drop-off and perform initial assessments on repair possibilities.
2. Manage client expectations by communicating repair details, conditions, spare part availability, and repair lead times.
3. Enter detailed information into CASS and generate claims.
4. Confirm completion of repair requests during client pick-up and process transactions or close claims.
5. Maintain and manage the Open Claims Report for both Fashion and Watches & Fine Jewelry (WFJ).
6. Collaborate with the inventory team on quality alerts for the boutique.
7. Conduct quality checks on all returned repairs from workshops.
8. Follow up with clients throughout the repair lifecycle, including status updates and quotation approvals.
9. Maintain active communication with all workshops.
10. Respond to all emails promptly.
11. Process all incoming and outgoing stock repairs in CASS and MMS.
12. Coordinate shipping and receiving with clients and workshops.
13. Collaborate with boutique team members on client escalations.
14. Process boutique stock repairs and damage.

1. Bachelor's degree preferred.
2. 2 years of experience in fashion or luxury client services.

1. Strong client service mindset.
2. Excellent written and verbal communication skills.
3. Ability to interact with clients calmly and professionally.
4. Team collaboration skills.
5. Problem-solving abilities for client escalations.
6. High attention to detail and organizational skills.
7. Proficiency in MS Word, Excel, and PowerPoint.
8. Foreign language skills preferred.

A minimum of 2 years in fashion or luxury client services is required.

Bachelor's degree preferred.

The anticipated base salary range is $24 to $30 per hour, with potential for bonuses and other variable pay.

Chanel offers comprehensive benefits, including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, life insurance, and more.

Chanel is committed to fostering a diverse and inclusive workplace where respect, empathy, and dignity are paramount. The company encourages employees to engage with their communities and supports sustainability efforts, arts, and cultural initiatives. Chanel values the personal and professional growth of its employees through various development programs.