Chanel After Sales Coordinator

Bal Harbour • USA

Friday, May 16, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its commitment to excellence and innovation. As part of a global luxury conglomerate, Chanel offers a unique work environment that encourages personal growth and professional development. The brand values diversity and inclusion, fostering a culture where employees are empowered to perform at their best and contribute to the company's legacy of cultural engagement and sustainability.

1. Assist clients with repair drop-offs and perform initial assessments on repair possibilities.
2. Manage client expectations by communicating repair details, conditions, spare part availability, and repair lead times.
3. Enter detailed information into the CASS system and generate claims.
4. Assist clients during pick-up by confirming completed repairs and processing transactions.
5. Maintain and manage the Open Claims Report for both Fashion and WFJ.
6. Collaborate with the inventory team on quality alerts for the boutique.
7. Conduct quality checks on all returned repairs from workshops.
8. Follow up with clients throughout the repair lifecycle, providing status updates and handling quotation approvals.
9. Maintain active communication with all workshops and respond to emails promptly.
10. Process all incoming and outgoing stock repairs in CASS and MMS.
11. Coordinate shipping and receiving with clients and workshops.
12. Collaborate with boutique team members on client escalations.
13. Process boutique stock repairs and damages.

1. Bachelor's degree preferred.
2. 2 years of experience in fashion or luxury client services.

1. Ability to thrive in a team environment and work collaboratively.
2. Strong understanding of client experience and customer service principles.
3. Excellent written and verbal communication skills.
4. High attention to detail and organizational skills.
5. Proficiency in MS Word, Excel, and PowerPoint.
6. Foreign language skills preferred but not required.

A minimum of 2 years in fashion or luxury client services is required.

Bachelor's degree preferred.

The anticipated base salary range is $24 to $27 per hour, with potential for additional variable pay, bonuses, and perks.

Comprehensive benefits include wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, and life insurance.

Chanel's workplace culture is deeply rooted in diversity and inclusion, fostering respect and empathy. The company encourages employees to engage with their communities and supports sustainability initiatives. Chanel also offers career and leadership development opportunities, ensuring employees can grow and thrive within the organization.