Chanel After-Sales Administrator

Chiba • Japan

Tuesday, April 22, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a dynamic work environment where creativity and excellence are celebrated. The brand is committed to delivering unparalleled client experiences and maintaining the highest standards in luxury fashion.

1. Provide exceptional client care services by understanding Chanel's culture and products deeply.
2. Contribute to the standardization of after-sales operations for fine jewelry and watches.
3. Collaborate with after-sales teams in Paris and Switzerland to ensure operations align with global policies.
4. Build strong partnerships with internal teams, related departments, and vendors to resolve critical issues swiftly with technical teams.
5. Manage all administrative tasks related to after-sales for watches and jewelry, including repair operations, inspection, estimation, inquiries, and escalation handling.
6. Coordinate with boutiques, wholesalers, and external business partners.
7. Liaise with vendors and repair contractors for delivery and status management.
8. Oversee temporary staff, including task instruction and negotiation with staffing agencies.
9. Create and manage data, and handle repairs with headquarters in Switzerland and Paris.
10. Support WFJ events, perform minor repairs in-house, and manage invoices and expense processing.

1. Over 3 years of office experience in a luxury brand, preferably with after-sales or repair reception experience.
2. Intermediate or higher proficiency in English (TOEIC score of 700 or above), capable of handling meetings with the global team.

1. Excellent communication skills.
2. Strong teamwork and leadership abilities.
3. Attention to detail.
4. Persistence and resilience.
5. Ability to handle multiple tasks flexibly.

A minimum of three years in an office role within the luxury brand sector, with a preference for those with after-sales or repair reception experience.

Chanel offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury fashion industry.

Chanel fosters a culture of innovation and excellence, where employees are encouraged to build their careers through a deep understanding of the brand's services and products. The work environment is collaborative, with a strong emphasis on teamwork and leadership.