Chanel Account Manager

Dublin • Ireland

Tuesday, February 11, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and human potential. As part of the global fashion and beauty industry, Chanel fosters an environment that encourages individuality and innovation. The brand's mission is to empower clients to express their true selves through its exceptional range of fragrances, makeup, and skincare products. Chanel is dedicated to making a positive impact in the world, guided by the philosophy of its founder, Gabrielle Chanel, who believed in the power of uniqueness.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that fosters positive team collaboration.
3. Address employee relations issues in accordance with Chanel's policies, with support from the Retail Development Manager.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff rotas and operational zoning for optimal client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reports to influence business strategies.
9. Create personalized client experiences and build long-lasting relationships.
10. Embrace digital shopping trends and resolve client service complaints holistically.
11. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
12. Act as a Chanel ambassador, sharing brand knowledge and implementing training.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Performance-driven with a focus on continuous improvement.

1. Excellent verbal and written communication skills.
2. Ability to build relationships and influence others.
3. Empathy and coaching skills.
4. Self-awareness and stress management.
5. Enthusiasm and motivation.

Significant experience in a retail management role, preferably within the luxury sector.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing support, lifestyle discounts, and a service awards program. Benefits are subject to eligibility and may change.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse candidates, recognizing the value of varied perspectives and experiences.