Celine Team Manager

CELINE, a prestigious French fashion house renowned for its leather goods, is part of the esteemed LVMH group. As a leader in the luxury industry, CELINE is committed to becoming one of the most iconic brands worldwide, offering a dynamic and challenging environment for its employees.

1. Manage a team of Client Advisors, fostering their development through goal setting and regular meetings.
2. Build a growth-oriented environment with daily coaching, weekly pulse checks, and monthly reviews.
3. Ensure team members maintain a strategic focus on commercial success, reflected in consistent KPI achievement.
4. Participate in succession planning by training and developing support personnel.
5. Recruit candidates for all levels within the team, ensuring qualifications meet company standards.
6. Supervise the team and implement company policies, adhering to disciplinary procedures as necessary.
7. Onboard, train, and develop new hires to provide exceptional client service and drive sales.
8. Identify and address individual and team training needs, reporting to the Training Manager and Store Manager.
9. Meet sales goals set by the Regional Director of Stores.
10. Lead and empower the sales team to deliver high-quality client service and achieve sales targets.
11. Coordinate client relationship resources to enhance personal assistance to clients.
12. Maintain the highest degree of client service daily, supporting a strong repeat business and prospecting mindset.
13. Utilize POS systems effectively, ensuring staff proficiency.
14. Partner with logistics and product teams to ensure appropriate assortment.
15. Provide monthly business reports as required by Corporate.
16. Collaborate with the Visual Manager to uphold visual merchandising standards.

1. Minimum of 6 years of experience in a retail setting, with an emphasis on operations, store management, or office administration, preferably in a luxury environment.
2. Strong oral and written communication skills.
3. Customer service orientation.
4. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Proficiency in using various software packages.
2. Strong interpersonal skills for staff, peer, and supervisor interactions.
3. Action-oriented and result-driven.
4. Ability to mediate and resolve issues effectively.

A minimum of 6 years in retail, focusing on operations, store management, or office administration, ideally within a luxury context.

Business School, University degree, or equivalent experience.

CELINE offers an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard.

CELINE fosters a culture of excellence, driven by a commitment to diversity and inclusion. As part of the LVMH group, the company values innovation, creativity, and the development of its employees, ensuring a respectful and dynamic workplace.