Celine Senior Manager, Clienteling

New York City • USA

Thursday, February 6, 2025

CELINE, a distinguished French couture house renowned for its exquisite leather goods, is a proud member of the LVMH Fashion Group. As part of this illustrious conglomerate, CELINE is committed to becoming one of the most iconic luxury brands globally. The brand offers a dynamic and inclusive work environment where diversity is celebrated, and employees are encouraged to grow and innovate.

1. Develop and execute the client activation calendar for each store in collaboration with the Clienteling Director, ensuring alignment with Maison guidelines and regional strategy.
2. Implement and oversee all client events, coordinating with regional and central teams to maintain Maison standards and manage logistical tasks.
3. Define targets for each client activation, track event performance, and provide recommendations based on data analysis.
4. Manage the budget process for in-store events, including vendor setup, invoice processing, and budget tracking.
5. Continuously benchmark competitor activities to enhance client experiences.
6. Develop and implement unique client experiences to elevate the regional client database and support sales associates.
7. Manage gift stock for various occasions and events, ensuring alignment with clienteling strategies.
8. Identify high-end clients for international or regional events and measure the impact of initiatives on local markets.

1. Over 5 years of experience in clienteling or CRM within a luxury or fashion environment.
2. Proven track record of enhancing customer satisfaction through improved services and processes.
3. Strong business acumen and entrepreneurial spirit.
4. Demonstrated ability to work collaboratively and contribute to organizational success.
5. Passion for retail and in-store experiences.
6. Responsibility for meeting timeline deliverables.
7. Analytical skills with the ability to translate results into actionable insights.
8. Excellent communication skills to inspire collaboration and excitement in stores.

1. Proficiency in Microsoft Office and Salesforce tools, including Sales Cloud and Marketing Cloud.
2. Strong analytical and problem-solving skills.
3. Excellent organizational and project management abilities.
4. Ability to work collaboratively across teams and departments.
5. Strong communication and interpersonal skills.

Minimum 5 years of experience in clienteling or CRM within a luxury or fashion environment.

The compensation for this position ranges from $120,000 to $140,000, depending on the candidate's relevant skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contribution.

CELINE fosters an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. The brand is committed to preventing discrimination and providing equal opportunities to all applicants, recognizing and valuing diverse talents and singularities.