Celine Clienteling Manager

Celine, a distinguished French leather-goods and couture house, epitomizes elegance and authentic luxury through its sophisticated and timeless collections. As part of the LVMH Group, Celine is driven by a strong artistic and holistic vision, aspiring to be one of the most iconic luxury brands globally. The brand offers a dynamic and inclusive work environment that values diversity and fosters a culture of mutual respect and development.

1. Review client portfolios for each store and propose development plans.
2. Create and update a top client book with action plans based on client profiles and potential.
3. Animate the KYC program with sales advisors.
4. Support the team in offering personalized attention and unique experiences to VIC/VVIC clients.
5. Analyze store clienteling performance indicators and propose action plans to the Store Manager.
6. Identify and recruit high-potential clients by attending events and leveraging personal networks.
7. Develop partnerships to create experiences and increase brand exposure.
8. Design client experiences tailored to local occasions and consolidate regional client lists for HQ.
9. Support team preparation for achieving objectives and review conversion and ROI.
10. Identify training needs, participate in trainings, and share best practices across stores.
11. Partner with the Store Manager to improve clienteling, set objectives, and monitor results.
12. Provide on-the-floor coaching and participate in team meetings to prioritize clienteling.

1. Minimum of 5 years of luxury retail and clienteling experience required.
2. Fluency in German and English is mandatory; proficiency in additional languages is advantageous.

1. Strong business acumen and ability to drive results.
2. Product and fashion sensibility.
3. High sensitivity to client experience and loyalty.
4. Strong communication and organizational skills.
5. Exceptional interpersonal skills, empathy, and curiosity.
6. Ability to manage multiple priorities in a fast-paced environment.

Minimum of 5 years in luxury retail and clienteling.

Business School, University degree or equivalent experience.

Celine offers a hybrid working mode and opportunities for career development within a supportive and inclusive environment.

Celine fosters an inclusive culture of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. The company is committed to preventing discrimination and providing equal opportunities to all applicants.