Celine Clienteling and Loyalty Manager

CELINE, an esteemed French Leather-Goods, Fashion & Couture House, was established in 1945 by Céline Vipiana. As a prestigious brand under the LVMH Group, CELINE is renowned for its commitment to excellence and innovation. The company offers a dynamic work environment where passionate, agile, and authentic individuals thrive, contributing to its legacy of luxury and sophistication.

1. Implement regional clienteling programs in coordination with store teams.
2. Manage communication to stores regarding clienteling initiatives, global/regional directives, and campaigns.
3. Engage with priority clients during key moments and routine business activities.
4. Identify local needs and define specific client programs to recruit, convert, and retain clients.
5. Drive clienteling culture within retail teams, ensuring client-centric focus.
6. Coordinate with regional and local teams to improve performance through action plans.
7. Manage end-to-end planning for event activities, gifting, and campaign preparation.
8. Ensure timely execution of tasks, deliverables, and payments.
9. Track performance of initiatives and collaborate with regional teams for future recommendations.
10. Monitor budget consumption and assess return on investment.

1. Degree or higher qualification
2. 5 to 7 years of experience in client development within the luxury sector
3. Experience in store, client, and event management

1. Strong time management and organizational skills
2. Problem-solving skills and adaptability
3. Attention to detail and precision
4. Analytical skills for monitoring clienteling initiatives
5. Excellent communication skills
6. Proficiency in Microsoft Excel and Office
7. Team player with a positive work attitude

A minimum of 5 years in client development within the luxury sector, with experience in store, client, and event management.

Degree or higher qualification

The position offers a stimulating work environment in a prestigious luxury brand, with opportunities for professional growth and development.

CELINE fosters a fast-paced and collaborative environment where team players with a passion for fashion and luxury thrive. The company values authenticity, agility, and dedication, encouraging employees to contribute to its storied legacy.