Celine Clienteling and Loyalty Manager

CELINE, a distinguished French Leather-Goods, Fashion, and Couture House established in 1945 by Céline Vipiana, is a prestigious member of the LVMH Group. Renowned for its commitment to excellence and innovation, CELINE offers a dynamic work environment where passionate, agile, and authentic individuals thrive. As part of the LVMH Group, CELINE provides unparalleled opportunities for career growth and development within the luxury fashion industry.

1. Implement regional clienteling programs locally in coordination with store teams.
2. Manage communication to stores regarding clienteling initiatives, global/regional directives, and campaigns.
3. Engage with priority clients across key moments and day-to-day business.
4. Identify local needs and define specific client programs to recruit, convert, and retain clients.
5. Drive clienteling culture within retail teams, ensuring client-centric focus.
6. Set up action plans with regional and local teams to improve performance.
7. Manage end-to-end planning for event activities, gifting, and campaign preparation.
8. Ensure timely administration and execution of tasks, deliverables, and payments.
9. Track performance of initiatives and make recommendations for future programs.
10. Manage and monitor budget consumption and return on investment.

1. Degree or higher qualification.
2. 5 to 7 years of experience in client development within the luxury sector.
3. Experience in store, client, and event management.

1. Strong time management and organizational skills.
2. Problem-solving skills and adaptability.
3. Attention to detail and precision.
4. Analytical skills for monitoring clienteling initiatives.
5. Excellent communication skills across all levels.
6. Proficiency in Microsoft Excel and Office.

A minimum of 5 years of experience in client development within the luxury sector is required.

Degree or higher qualification is required.

Working with CELINE offers the opportunity to be part of a prestigious brand within the LVMH Group, providing career growth and development in the luxury fashion industry.

CELINE fosters a fast-paced, team-oriented environment that values passion, agility, and authenticity. Employees are encouraged to thrive in a setting that prioritizes client engagement and innovative thinking.