Celine Client Services Advisor

Singapore • Singapore

Thursday, January 1, 2026

CELINE, an esteemed French Leather-Goods, Fashion & Couture House established in 1945 by Céline Vipiana, is a distinguished member of the LVMH Group. As an employer, CELINE offers a dynamic and fast-paced environment where passionate, agile, and authentic individuals thrive. The brand is committed to fostering a culture of inclusivity and diversity, ensuring that all employees feel respected, developed, and heard.

1. Manage the day-to-day operations of the Client Service Center (CSC) to ensure service levels are met and sales targets are achieved.
2. Act as the primary liaison with the local warehouse, ensuring timely processing and communication of Celine.com orders.
3. Relay After Sales Care and Customer Care inquiries to the appropriate resources and ASQ team.
4. Provide regular updates on sales results and performance to management, including inquiries, returns, deliveries, and orders.
5. Deliver a positive and professional customer experience, sharing CELINE’s brand story and product knowledge.
6. Advise clients on CELINE styling and wardrobe, guiding them across the brand.
7. Resolve escalated complaints, transforming negative scenarios into positive opportunities.
8. Build VIP sales through client development and personal relationship building.

1. Minimum 3 years of experience in a call center or service center environment, preferably within the luxury retail industry.

1. Customer-first mindset with strong interpersonal skills.
2. Highly motivated and inspirational team leader.
3. Ability to work varied schedules, including nights, holidays, and weekends.
4. Agility and ability to manage ambiguity.
5. Proficiency in Microsoft Office, especially MS Excel.
6. Knowledge of Salesforce is advantageous.
7. Proven communication and influencing skills across job levels.

Minimum 3 years of experience in a call center or service center environment, preferably within the luxury retail industry.

CELINE is committed to providing an inclusive environment, offering equal opportunities regardless of gender, disability, origin, or any other protected characteristic.

CELINE fosters a workplace culture that values diversity, inclusivity, and mutual respect. As part of the LVMH Group, CELINE is dedicated to preventing discrimination and promoting equal opportunities for all employees, ensuring a supportive environment where every individual can thrive.