Celine Client Services Advisor

CELINE, a distinguished French Leather-Goods, Fashion & Couture House established in 1945 by Céline Vipiana, operates under the prestigious LVMH Group. Renowned for its commitment to excellence, CELINE offers a dynamic and fast-paced work environment where passionate, agile, and authentic individuals collaborate to uphold the brand's iconic status.

1. Manage the daily operations of the Client Service Center (CSC) to ensure service levels are met and sales targets are achieved.
2. Serve as the primary liaison with the local warehouse, overseeing Celine.com order processing and status updates.
3. Relay After Sales Care and Customer Care inquiries to the appropriate resources and teams.
4. Provide regular performance updates to management, including sales results and customer inquiries across various channels.
5. Deliver a positive and professional customer experience, sharing CELINE’s brand story and product knowledge.
6. Advise clients on CELINE styling and wardrobe, fostering client relationships and loyalty.
7. Resolve escalated complaints, transforming negative scenarios into positive opportunities.
8. Build VIP sales through client development and personal relationship management.

1. Minimum 3 years of experience in a call center or service center environment, preferably within the luxury retail industry.

1. Customer-first mindset with strong interpersonal skills.
2. Highly motivated and inspirational team leader.
3. Ability to work flexible schedules, including nights, weekends, and holidays.
4. Proficiency in Microsoft Office, particularly Excel.
5. Knowledge of Salesforce is advantageous.
6. Effective communication and influence across job levels.

Minimum 3 years of experience in a call center or service center environment, preferably within the luxury retail industry.

CELINE offers an inclusive environment of mutual respect, welcoming diversity and providing equal opportunities for all employees.

CELINE fosters a collaborative and inclusive workplace culture, emphasizing mutual respect and diversity. The brand is committed to preventing discrimination and providing equal opportunities to all employees, ensuring a supportive and dynamic work environment.