Celine Client Advisor

Sydney • Australia

Tuesday, March 4, 2025

CELINE, a distinguished French Leather-Goods and Couture House, is renowned for its sophisticated and timeless collections. As part of the esteemed LVMH conglomerate, CELINE is driven by a strong artistic vision and a commitment to authentic luxury. The brand seeks to be one of the most iconic luxury brands globally, offering a dynamic and creative environment for its employees.

1. Provide exceptional client service in line with CELINE's selling ceremony.
2. Drive the growth of the local client network.
3. Recruit and convert prospective clients.
4. Build and maintain lasting relationships with clients, offering personalized advice and follow-up.
5. Capture and update client information to retain existing clients and identify high-potential new clients.
6. Communicate with key clients to arrange appointments and share product information.
7. Meet or exceed individual and store sales targets.
8. Achieve all sales associate KPIs and CRM requirements.
9. Focus on cross-selling and up-selling across all product categories.
10. Monitor physical inventory and inform management about product replenishment needs.
11. Assist in maintaining visual merchandising standards.
12. Ensure proficient and accurate use of POS systems.
13. Participate in inventory counts and goods receptions.
14. Maintain store functionality and adhere to stock room guidelines.
15. Foster open and positive communication with team members.

1. Minimum of 2 years of experience in retail, sales, or hospitality.
2. Experience in the luxury or fashion industry is advantageous.

1. Empathy and attentiveness in customer interactions.
2. Exemplary advisory abilities and a strong sense of customer service.
3. In-depth knowledge of products and craftsmanship.
4. Results-driven with the ability to meet deadlines.
5. Awareness of company news, market trends, and competitor activities.
6. Strong teamwork spirit.
7. Positive and proactive attitude.
8. High level of selling and CRM skills.
9. Effective time management.
10. Ability to share knowledge and skills with team members.

Minimum of 3 years of relevant experience.

CELINE offers an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. The company is committed to preventing discrimination and providing equal opportunities to all applicants.

CELINE fosters a culture of creativity and inclusivity, valuing diverse talents and perspectives. As part of LVMH, CELINE upholds a commitment to excellence and innovation, encouraging employees to embody the brand's values and retail philosophy.