Cartier Welcome Host

New York City • USA

Tuesday, June 17, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury retail. Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand values creativity and knowledge, which are amplified through the empowerment of diverse backgrounds, experiences, and identities.

1. Provide a gracious and luxurious experience for clients throughout their visit.
2. Greet clients, ascertain their needs, and announce them to appropriate personnel or departments.
3. Respond efficiently to client inquiries regarding services, lead times, pricing, and follow-up.
4. Manage department traffic and communicate wait times to clients and boutique staff.
5. Escalate issues to appropriate boutique staff or management.
6. Answer incoming telephone calls and direct them to the appropriate personnel or department.
7. Manage client appointments and assist with service registration and processing of repairs.
8. Thank clients as they depart.
9. Set up and break down the boutique for opening and closing daily.
10. Assist with boutique projects such as inventory, organization, and restocking of supplies.
11. Liaise with other departments to ensure client expectations are managed appropriately.
12. Compile and analyze client statistics to determine trends and productivity.
13. Run and sort daily anomaly reports to ensure timely follow-up on all registered services.
14. Perform clerical or administrative duties as required.
15. Develop basic knowledge of the brand and products to convey Cartier's heritage and values.
16. Understand and comply with Cartier's security and operational procedures.
17. Uphold Cartier's image by maintaining a professional demeanor at all times.

1. High school diploma or equivalent
2. Additional language skills (Mandarin, Portuguese, Russian) are a plus
3. Previous experience in luxury retail or hospitality is a plus

1. Ability to project an approachable and professional image
2. Strong understanding of client service needs and priorities
3. Ability to resolve issues promptly and efficiently
4. Ability to perform under pressure and prioritize issues
5. Excellent communication and analytical skills with an emphasis on details and organization
6. Computer proficiency (SAP, MS suite)

Experience in a client-facing role within luxury retail or hospitality is preferred.

High school diploma or equivalent

Expected hourly range: $20.00 to $25.33

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Cartier North America prides itself on a culture that embraces diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company is dedicated to creating a workforce that mirrors the diversity of its clientele and communities.