Cartier Supply Chain Executive

Cartier is a renowned luxury brand known for its exquisite jewelry and watches. As part of the Richemont group, Cartier is committed to professional development and offers a dynamic work environment.

1. Manage inquiries, returns, and defective handling across all networks, including Hong Kong, Macau, and Hainan
2. Oversee novelties allocation and firm order fulfillment
3. Handle order management, including creation, tracking, adjustments, and cleansing
4. Conduct stock allocation, rebalance, and shortage management for Hong Kong, Macau, and Hainan
5. Ensure customer service excellence and quality management
6. Monitor inventory aging and condition
7. Review and monitor the status of all web and phone orders processed in Extend and SAP
8. Coordinate special shipments with the logistics team
9. Address product inquiries from the Client Relations Center (CRC) team
10. Manage exchanges and refunds, including manual refund applications when necessary
11. Provide monthly reports to Finance, Logistics, and Digital Teams
12. Participate in E-commerce assortment reviews
13. Monitor sales performance and collaborate with the Digital Marketing Team and CRC Team for necessary actions
14. Develop sales and operations plans in collaboration with the CRM Team and CRC Team for campaigns
15. Implement global and local E-commerce initiatives and conduct User Acceptance Testing (UAT)
16. Train boutique staff on E-commerce operations
17. Collaborate with the Taiwan Marketing Team regarding logistics arrangements between Hong Kong and Taiwan
18. Liaise with headquarters and the Hong Kong logistics team to follow up on delivery status
19. Manage stock returns from Taiwan to headquarters via the Hong Kong warehouse
20. Maintain virtual logistics document flow for high-end product transfers from Taiwan to other markets
21. Ensure optimal stock availability at the Hong Kong warehouse for Taiwan deliveries

1. Degree holder in Mathematics, Engineering, or Business

1. Proficiency in IT with advanced skills in Microsoft Excel
2. Experience with ERP and SAP is a plus
3. Strong communication skills
4. Fluency in Cantonese, Mandarin, and English

At least 3 years of relevant Supply Chain Management experience in the retail industry.

Joining Cartier offers professional development opportunities and a dynamic work environment.

Cartier promotes a dynamic and fast-paced work environment focused on teamwork and professional growth. The role is based in Hong Kong.