Cartier Supply Chain Executive

Hong Kong • China

Tuesday, January 14, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury products. As a prestigious brand within the global luxury market, Cartier offers an unparalleled working environment that fosters professional growth and development. The company is committed to excellence and innovation, making it a coveted employer in the luxury fashion industry.

1. Manage inquiries, returns, and defective handling across all networks, including Hong Kong, Macau, and Hainan.
2. Oversee novelties allocation and firm order fulfillment.
3. Handle order management, including creation, tracking, adjustments, and cleansing.
4. Conduct stock allocation, rebalance, and shortage management for Hong Kong, Macau, and Hainan.
5. Ensure customer service excellence and quality management.
6. Monitor inventory aging and condition.
7. Review and monitor the status of all web and phone orders processed in Extend and SAP.
8. Coordinate special shipments with the logistics team.
9. Address product inquiries from the Client Relations Center (CRC) team.
10. Manage exchanges and refunds, including manual refund applications when necessary.
11. Provide monthly reports to Finance, Logistics, and Digital Teams.
12. Participate in E-commerce assortment reviews.
13. Monitor sales performance and collaborate with the Digital Marketing Team and CRC Team for necessary actions.
14. Develop sales and operations plans in collaboration with the CRM Team and CRC Team for campaigns.
15. Implement global and local E-commerce initiatives and conduct User Acceptance Testing (UAT).
16. Train boutique staff on E-commerce operations.
17. Collaborate with the Taiwan Marketing Team regarding logistics arrangements between Hong Kong and Taiwan.
18. Liaise with headquarters and the Hong Kong logistics team to follow up on delivery status.
19. Manage stock returns from Taiwan to headquarters via the Hong Kong warehouse.
20. Maintain virtual logistics document flow for high-end product transfers from Taiwan to other markets.
21. Ensure optimal stock availability at the Hong Kong warehouse for Taiwan deliveries.

1. Minimum of 3 years of relevant Supply Chain Management experience in the retail industry.
2. Degree in Mathematics, Engineering, or Business.

1. Proficiency in IT with advanced skills in Microsoft Excel.
2. Experience with ERP and SAP systems.
3. Fluency in Cantonese, Mandarin, and English.
4. Strong communication skills.
5. Ability to work in a dynamic and fast-paced environment.
6. Highly motivated, proactive, and agile with a positive attitude.
7. Team-oriented with a supportive nature.

Candidates must possess at least three years of experience in supply chain management within the retail sector, demonstrating a comprehensive understanding of planning and allocation processes.

Bachelor's degree in Mathematics, Engineering, or Business.

Joining Cartier offers a unique experience with a focus on professional development and career advancement opportunities within the luxury sector.

Cartier promotes a culture of excellence, innovation, and collaboration. As part of the Richemont Group, the company values professional growth and provides a supportive environment for its employees, encouraging them to excel in a dynamic and fast-paced industry.