Cartier Service Advisor

Toronto • Canada

Thursday, April 10, 2025

Cartier, a prestigious name in luxury goods, is part of the Richemont Group, a global leader in the luxury sector. Cartier North America is committed to fostering a diverse and inclusive workforce, reflecting the rich diversity of its clientele and communities. The brand prides itself on nurturing creativity and excellence through embracing varied backgrounds and experiences.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet and/or exceed service timeframes and client expectations with appropriate follow-up.
3. Understand client needs to identify and discuss suitable solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of service.
5. Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening/closing.
12. Support Boutique projects as needed, including inventory, organization, and restocking supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to multitask with precision.
8. Professional image in personal appearance, manner, and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Base hourly rate between $20 - $27, negotiable based on skills and experience.

Comprehensive benefits program including health, dental, drug, and vision coverage, life insurance, disability benefits, RRSP program with employer match, paid time off, maternity leave top-up, employee assistance program, and volunteer days off.

Cartier North America champions a culture of diversity and inclusion, striving to create a workforce that mirrors the diversity of its clients and communities. The company values creativity and knowledge, fostering an environment where employees are empowered to excel.