Cartier Service Advisor

Short Hills • USA

Saturday, October 11, 2025

Cartier, a prestigious name in luxury goods, is part of the Richemont Group, a global leader in the luxury industry. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace that reflects the varied backgrounds and experiences of its employees. This commitment to diversity is seen as a source of creativity and innovation, driving excellence in all aspects of the business.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations for follow-up on service.
3. Understand client needs and discuss appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of service explanations.
5. Execute Cartier Service Policies to provide a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend service and product sales.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects such as inventory, organization, and restocking of supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environment.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks simultaneously.
8. Professional appearance and demeanor.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment.

College degree preferred.

Base hourly rate between $20 - $27, negotiable based on relevant skills and experience. Expected salary range: $39,900 to $60,000.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, employee assistance program, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement benefit, paid time off, and volunteer time off days.

Cartier North America promotes a culture of diversity and inclusion, valuing the unique perspectives and experiences of its employees. The company encourages creativity and innovation, fostering an environment where excellence is achieved through collaboration and mutual respect. Employees are supported in their professional growth and are encouraged to contribute to their communities.