Cartier Service Advisor

Short Hills • USA

Thursday, June 26, 2025

Cartier, a distinguished name in the realm of luxury, operates under the esteemed Richemont Group, a global leader in the luxury goods industry. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds and experiences of its clientele and communities. This commitment to diversity and inclusion is a cornerstone of the brand's ethos, driving creativity and excellence.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet and exceed service timeframes and client expectations with appropriate follow-up.
3. Understand client needs and discuss suitable solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of service explanations.
5. Execute Cartier Service Policies to provide a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
7. Uphold Cartier Client Experience ideals with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend service and product sales.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects as needed, including inventory and organization.
13. Maintain visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are advantageous.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to multitask with precision.
8. Professional appearance and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Base hourly rate between $20 - $27, negotiable based on skills and experience. Expected annual salary range: $39,900 to $60,000.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America prides itself on a culture that values diversity, inclusion, and the empowerment of its workforce. The company fosters an environment where creativity and knowledge thrive, ensuring that employees are not only representatives of the brand but also contributors to its legacy of excellence.