Cartier Service Advisor

New York City • USA

Friday, May 16, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, renowned for its commitment to diversity, inclusion, and excellence. As an employer, Cartier North America is dedicated to fostering a workforce that mirrors the diverse tapestry of its clientele and community, thereby nurturing creativity and innovation.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations with Maison-appropriate follow-up.
3. Understand client needs and discuss appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of services.
5. Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Contribute to Boutique projects such as inventory, organization, and restocking of supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. College degree preferred.
2. 2 to 5 years of experience in luxury retail, service, or hospitality.
3. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.
6. Attention to detail with the ability to multitask with precision.
7. Ability to project a professional image in appearance and demeanor.
8. Additional language skills (Mandarin, Portuguese, Russian) are a plus.

2 to 5 years of experience in luxury retail, service, or hospitality.

College degree preferred.

Expected salary range: $33,000 - $50,000, determined based on skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Cartier North America thrives on a culture of diversity and inclusion, fostering an environment where creativity and knowledge are empowered to deliver excellence. The company values work-life balance and encourages employees to engage in community initiatives.