Cartier Service Advisor

New York • USA

Friday, May 16, 2025

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a global leader in the luxury goods industry. Cartier North America prides itself on fostering a diverse and inclusive workforce, embracing a multitude of backgrounds and experiences to drive creativity and excellence. The brand is committed to reflecting the diversity of its clientele and communities within its workforce.

1. Deliver a warm and gracious welcome to clients, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations for Maison-appropriate follow-up.
3. Understand client needs and discuss appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of services.
5. Execute Cartier Service Policies to provide a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to make service and product sales recommendations.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects, including inventory, organization, and restocking of supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.
6. Attention to detail with the ability to multitask with precision.
7. Professional demeanor and appearance.
8. Additional language skills (Mandarin, Portuguese, Russian) are a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected salary range: $33,000 - $50,000. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Cartier, as part of Richemont, is dedicated to crafting the future by fostering a culture of diversity, inclusion, and innovation. The company values creativity and knowledge, striving to create a workforce that mirrors the diversity of its clientele and communities.