Cartier Service Advisor

Miami • USA

Tuesday, August 19, 2025

Cartier, a distinguished maison under the esteemed Richemont conglomerate, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive environment that celebrates diversity and encourages creativity. The company prides itself on its dynamic community, where employees from varied backgrounds contribute to a culture of excellence and innovation.

1. Deliver a warm and gracious welcome to clients, embodying Maison values and exceeding client expectations.
2. Meet and exceed service time frames and client expectations for follow-up.
3. Understand client needs and provide appropriate solutions.
4. Communicate technical explanations of services effectively to clients.
5. Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
7. Uphold Cartier Client Experience ideals with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects such as inventory management, organization, and restocking supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to thrive in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are advantageous.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail and ability to multitask with precision.
8. Professional appearance and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality.

College degree preferred.

Salary will be determined based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and access to an employee assistance program are also offered. Employees are encouraged to participate in volunteer days to support community initiatives.

Richemont Americas fosters a culture of inclusivity and diversity, encouraging creativity and knowledge sharing. The company values the unique contributions of each employee, creating an environment where excellence is pursued and celebrated. Cartier, as part of this esteemed group, upholds these values, ensuring a workplace where innovation and collaboration thrive.