Cartier Service Advisor

Miami • USA

Saturday, March 8, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury goods. As part of Richemont Americas, Cartier embraces diversity and inclusion, fostering a dynamic community that celebrates varied backgrounds and experiences. The company is committed to nurturing creativity and excellence, ensuring that each employee contributes to the distinguished legacy of the Maison.

1. Deliver a warm and gracious welcome to each client, embodying the values of the Maison and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations with Maison-appropriate follow-up.
3. Understand client needs and provide appropriate solutions and technical explanations regarding service.
4. Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
5. Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
6. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
7. Share recommendations with clients about service and product sales, including straps and links.
8. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
9. Comply with Cartier security and operational procedures, including product handling and inventory control.
10. Assist with Boutique daily setup and breakdown for opening and closing.
11. Support Boutique projects such as inventory, organization, and restocking of supplies.
12. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements and jewelry is preferred.

1. Excellent interpersonal and communication skills.
2. Strong understanding of customer service needs and priorities.
3. Attention to detail with the ability to handle multiple tasks simultaneously.
4. Proficiency in MS Office; SAP knowledge preferred.
5. Additional language skills in Mandarin, Portuguese, or Russian are a plus.
6. Ability to project an approachable and professional image.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Salary will be determined based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and access to an employee assistance program are also provided.

Richemont Americas fosters an inclusive and evolving community where diversity is celebrated. The company values creativity and knowledge, empowering employees to deliver excellence and advance the community.